Talkdesk Valuation, Funding & Investors

Talkdesk is valued at $10B as of August 2021.

Last Talkdesk valuation

$10B

Series D · Aug 2021

Last Talkdesk funding round

$230M

Series D · Aug 2021

Cumulative funding Talkdesk raised

$497M

across 6 funding rounds

Key investors in Talkdesk

  • Threshold
  • Viking Global Investors
  • Storm Ventures
  • Franklin Templeton
  • Top Tier Capital Partners
  • Willoughby Capital

Talkdesk Overview

About Talkdesk

Talkdesk is a cloud contact center platform integrating AI for customer service across sales, support, and operations. The company deploys Industry Experience Clouds for verticals like retail and healthcare, enhanced by generative AI for agent empowerment and personalization. Talkdesk serves global enterprises with pre-built solutions deployed in multiple languages.


Founded

2011

HQ

PortugalPorto

Status

Privately held

Customer focus

B2B

Revenue model

Subscription

Valuation

$10B (Aug 2021)

Talkdesk Valuation

Talkdesk is currently valued at $10B, based on its Series D in August 2021. Read the announcement ↗

The $230M round was led by Transpose Platform Management, with participation from Top Tier Capital Partners, Amity Ventures, Willoughby Capital, Whale Rock Capital Management, Alpha Square Group and 3 other investors.

Talkdesk's valuation has grown 10x from $1B at its Series B in October 2018 to $10B in August 2021, across 3 priced rounds.

Talkdesk valuation by funding round

Talkdesk valuation by funding round
DateStageValuation
Aug 2021Series D$10B
Jul 2020Series C$3B
Oct 2018Series B$1B

Talkdesk Funding History

Talkdesk has raised a total of $497M across 6 funding rounds.

Talkdesk's first fundraising round was a $3M seed round in September 2014. The most recent completed round was a $230M Series D in August 2021.

Talkdesk funding rounds

Talkdesk funding rounds
DateStageInvestorsRaisedValuationDeal Summary
Aug 2021Series DTranspose Platform Management (lead); Top Tier Capital Partners; Amity Ventures; Willoughby Capital; Whale Rock Capital Management; Alpha Square Group; Viking Global Investors; Franklin Templeton; Olive Technology Ventures$230M$10BTalkdesk announced a $230 million Series D round on 12 August 2021 at a valuation of more than $10 billion, bringing total funding raised to $498 million. Whale Rock Capital Management, TI Platform Management and Alpha Square Group invested for the first time, joined by existing shareholders Amity Ventures, Franklin Templeton, Top Tier Capital Partners, Viking Global Investors and Willoughby Capital. The company announced alongside the round that Sydney Carey had been appointed as its first chief financial officer, a hire read at the time as preparation for eventual public-market readiness. Talkdesk said it had roughly doubled its headcount to close to 2,000 employees following a record 2020. The company was founded in 2011 and sells cloud contact centre software, letting enterprises run voice and digital customer service from a single platform with automated routing, workforce management and artificial-intelligence tools layered on top. Its customers span sectors including financial services, healthcare and retail across more than 70 countries, and it competes with Genesys, Five9, NICE and Amazon Connect in the Contact Center as a Service market.
Jul 2020Series CTop Tier Capital Partners; Lead Edge Capital; Willoughby Capital; Threshold; Viking Global Investors; Franklin Templeton; Skip Capital$143M$3BTalkdesk announced a $143 million Series C round on 23 July 2020, taking total funding to $268 million and valuing the company at more than $3 billion. New investors Franklin Templeton, Willoughby Capital, Skip Capital, Lead Edge Capital and Top Tier Capital Partners joined, alongside existing backers Viking Global Investors and Threshold Ventures. The valuation was roughly three times the level implied by the $100 million Series B that made Talkdesk a unicorn in 2018. Talkdesk said the money would fund research and development, including its programme of shipping new products on a rapid release cadence, and would expand sales, marketing, channel and international go-to-market efforts. The company was founded in 2011 and sells cloud contact centre software, a category known as Contact Center as a Service, which lets enterprises run customer support and sales interactions from a single browser-based platform in place of legacy on-premise systems. At the time of the round Talkdesk served more than 1,800 customers in 75 countries, including IBM, Acxiom, 2U, Trivago and Peloton, and competed with Genesys, Five9 and Amazon Connect.
Oct 2018Series BViking Global Investors (lead); Threshold$100M$1BTalkdesk is a cloud-based contact center software provider founded in Portugal in 2011 with offices in San Francisco and Lisbon. The company delivers a cloud-native customer experience platform that serves enterprise clients by providing intelligent call routing, customer history access, and AI-powered capabilities to enable faster issue resolution. Talkdesk raised $100 million in Series B funding in October 2018 led by Viking Global Investors, with participation from existing investor DFJ. This was described as the largest round ever raised for a private company in the contact center industry at that time. The company's valuation was confirmed to be north of $1 billion, though the exact figure was not publicly disclosed. Prior to this round, Talkdesk had raised approximately $24 million in equity funding, including a $15 million Series A round in mid-2015. The funding was intended to accelerate enterprise platform innovation, enhance AI capabilities, and support global expansion, including plans to expand to the UK. By the time of the Series B round, Talkdesk had achieved significant market recognition, being named a Visionary in the Gartner CCaaS Magic Quadrant, a Strong Performer in The Forrester Wave for Cloud Contact Centers, and acknowledged as the fastest-growing provider in the cloud contact center software market by Frost & Sullivan. The company had secured large enterprise customers including The Scotts Company, Discovery Education, and Avetta.
Oct 2015Series ASalesforce Ventures (lead); Storm Ventures; Threshold$6M-Talkdesk is a cloud-based contact center software provider that supplies SaaS solutions to help enterprises improve customer interactions and reduce operational costs. The company's platform requires only a computer and internet connection, positioning it against legacy on-premise call center systems. In October 2015, Talkdesk announced a $6 million Series A extension round led by Salesforce Ventures, with participation from existing investors DFJ and Storm Ventures. This extension brought the total Series A funding to $21 million. At the time, Talkdesk was growing 10x year-over-year and aimed to transform what the company described as a $20 billion call center software market. The funding was allocated to expand engineering, product, and sales teams, and reflected strategic synergies between Talkdesk and Salesforce as its largest integration partner. By July 2020, Talkdesk had raised $268 million cumulatively and achieved a $3 billion valuation in its Series C round, demonstrating strong investor confidence and the company's emergence as a market leader in Contact Center as a Service (CCaaS).
Jun 2015Series AThreshold (lead); Storm Ventures$15M-Talkdesk raised $15 million in a Series A funding round on June 9, 2015, led by Threshold with participation from Storm Ventures. The funding aimed to accelerate growth and expand platform capabilities for the cloud-based call center provider. This followed a $3 million seed round in September 2014 led by Storm Ventures and preceded a $6 million Series A extension in October 2015 led by Salesforce Ventures. Talkdesk, founded in 2011, develops cloud contact center software to enable enterprises to manage customer interactions. The company had raised about $18 million total by mid-2015, retaining most funds in the bank after rejecting opportunities to raise more. Later rounds included a $100 million Series B in 2018 at over $1 billion valuation, $143 million Series C in 2020 at $3 billion, and $230 million Series D in 2021 at $10 billion.
Sep 2014SeedStorm Ventures (lead); 500 Global$3M-Talkdesk announced $3.15 million of seed funding on 16 September 2014. Storm Ventures led the round with $3 million and existing backer 500 Startups provided the balance; the company had previously raised about $450,000 from 500 Startups and a group of angel investors. Talkdesk said most of the new money would go into hiring, particularly in sales and marketing, as it pushed beyond small businesses towards enterprise buyers. The company was founded in 2011 by Tiago Paiva and Cristina Fonseca in Portugal, out of a Twilio developer contest, and sells browser-based call centre software for inside sales, support and marketing teams. Because the product runs in a browser and is billed as a subscription, customers avoid the hardware and long-term contracts associated with legacy on-premise call centre systems. At the time of the round Talkdesk had more than 1,000 customers, including Weather.com and Edmunds.com, and said it was on track for about $4 million of revenue in 2014. Chief executive Tiago Paiva said the goal was “to be able to build more into the enterprise market”.

Who has invested in Talkdesk?

15 investors have backed Talkdesk across its funding rounds, including Threshold, Viking Global Investors, Storm Ventures, Franklin Templeton, Top Tier Capital Partners and Willoughby Capital.

Lead investors include Transpose Platform Management, Viking Global Investors, Salesforce Ventures, Threshold and Storm Ventures.


Talkdesk Investors

Investors in Talkdesk by funding rounds participated
InvestorHQRoundsRoleFirst check
ThresholdUnited StatesSan Francisco, CA4LeadJun 2015
Storm VenturesUnited StatesSan Francisco, CA3LeadSep 2014
Viking Global InvestorsUnited StatesStamford, CT3LeadOct 2018
Top Tier Capital PartnersUnited StatesSan Francisco, CA2ParticipantJul 2020
Willoughby CapitalUnited StatesUnited States2ParticipantJul 2020
Franklin TempletonUnited StatesUnited States2ParticipantJul 2020
Salesforce VenturesUnited StatesSan Francisco, CA1LeadOct 2015
Lead Edge CapitalUnited StatesNew York City, NY1ParticipantJul 2020
Amity VenturesUnited StatesSan Francisco, CA1ParticipantAug 2021
Whale Rock Capital ManagementUnited StatesBoston, MA1ParticipantAug 2021
Alpha Square GroupUnited StatesNew York City, NY1ParticipantAug 2021
Transpose Platform ManagementUnited StatesSan Francisco, CA1LeadAug 2021
Olive Technology VenturesUnited StatesEast Palo Alto, CA1ParticipantAug 2021

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Talkdesk Competitors

Talkdesk competitors include listed companies like SoundHound and Sprout Social, and private ones like Gong, Attentive, Outreach and Nextiva.

Public and private companies comparable to Talkdesk
CompanyHQStatusRevenueEBITDAValuationRevenue Multiple
GongUnited StatesSan Francisco, CAPrivate--$7.3B-
AttentiveUnited StatesNew York City, NYPrivate$250M-$6.9B27.6x
OutreachUnited StatesSeattle, WAPrivate$125M-$4.4B35.2x
NextivaUnited StatesPhoenix, AZPrivate$250M-$2.7B10.8x
SoundHoundUnited StatesUnited StatesPublicly listed$169M$19M$1.9B7.4x
Sprout SocialUnited StatesUnited StatesPublicly listed$458M($31M)$730M1.3x

Talkdesk Public Comps

Talkdesk is still privately-owned, but its public comps include HubSpot, Dropbox, Zeta Global, iFlytek, RingCentral, Amdocs, NICE, Box, Doximity and Klaviyo.

Last FYEV/RevenueEV/EBITDA
RevenueEBITDALast FYLTM2027ELast FYLTM2027E
HubSpot$3.1B$140M3.4x3.0x75.6x11.9x
Dropbox$2.5B$854M4.3x4.3x12.6x9.2x
Zeta Global$1.3B$39M5.9x4.4x196.1x20.0x
iFlytek$4.1B$469M3.5x3.2x30.2x31.0x
RingCentral$2.5B$339M3.2x3.0x23.4x11.0x
Amdocs$4.5B$922M1.7x1.6x8.1x6.2x
NICE$2.9B$849M2.1x2.0x7.4x6.6x
Box$1.2B$124M5.6x5.2x52.7x16.7x

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Common questions about Talkdesk

When was Talkdesk founded?Talkdesk was founded in 2011.
Where is Talkdesk headquartered?Talkdesk is headquartered in Porto, Portugal.
Is Talkdesk publicly listed?No, Talkdesk is a private, VC-backed company.
What is Talkdesk's valuation?Talkdesk was last valued at $10B in its Series D in August 2021.
How much funding has Talkdesk raised?Talkdesk has raised $497M across 6 funding rounds.
What was Talkdesk's last funding round?Talkdesk's last funding round was a $230M Series D in August 2021, led by Transpose Platform Management.
Who are Talkdesk's investors?Talkdesk's investors include Threshold, Storm Ventures, Viking Global Investors, Top Tier Capital Partners, Willoughby Capital, Franklin Templeton, Salesforce Ventures, Lead Edge Capital, Amity Ventures, Whale Rock Capital Management and 5 others.
Which companies are comparable to Talkdesk?Companies comparable to Talkdesk include Gong, Attentive, Outreach, Nextiva, SoundHound and Sprout Social.

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