Sutherland Valuation, Funding & Investors

Sutherland is valued at $1B as of October 2014.

Last Sutherland valuation

$1B

Secondary · Oct 2014

Key investors in Sutherland

Sutherland Overview

About Sutherland

Sutherland is a Rochester, New York-headquartered provider of customer experience and business process services. It delivers analytics-driven solutions for contact centers, back-office automation, and digital transformation using AI platforms. The firm supports banking, healthcare, and retail clients through delivery centers in India, the Philippines, and Eastern Europe.


Founded

1986

HQ

United StatesRochester, NY

Status

Privately held

Customer focus

B2B

Revenue model

Services

Valuation

$1B (Oct 2014)

Sutherland Valuation

Sutherland is currently valued at $1B, based on its secondary sale in October 2014.

The $300M round was led by TPG.

Sutherland valuation by funding round

Sutherland valuation by funding round
DateStageValuation
Oct 2014Secondary$1B

Sutherland Funding History

Sutherland has 1 recorded secondary share sale and no primary funding rounds.

Sutherland funding rounds

Sutherland funding rounds
DateStageInvestorsRaisedValuationDeal Summary
Oct 2014SecondaryTPG (lead)$300M$1BSutherland Global Services is a New York-headquartered business process outsourcing (BPO) firm founded by Dilip Vellodi, employing over 30,000 people globally and serving Fortune 50 clients in retail, banking, insurance, healthcare, logistics, and travel sectors with integrated BPO solutions combining proprietary technology, advanced analytics, and customer-facing services. In October 2014, TPG Capital acquired approximately one-third or 34.5% stake in Sutherland through a secondary transaction from existing investors Oak Investment Partners and Standard Chartered Private Equity, valuing the company at around $1 billion in a deal estimated at $300 million. Prior investments included $30 million each from Oak in 2004 and Standard Chartered Private Equity in 2006. The company has grown mostly organically with tuck-in acquisitions like Apollo HealthStreet and Adventity in 2010.

Who has invested in Sutherland?

1 investor has backed Sutherland across its funding rounds, including TPG.

Lead investors include TPG.


Sutherland Investors

Investors in Sutherland by funding rounds participated
InvestorHQRoundsRoleFirst check

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Benchmark 350K+ Funding Rounds and Disclosed VC Valuation Multiples

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Acquisitions by Sutherland

Sutherland has acquired 2 companies to date.

Last acquisition by Sutherland was on September 22nd 2022. Sutherland acquired Augment CXM for undisclosed valuation.


Latest Acquisitions by Sutherland

Augment CXM
Nuevora
Description
Augment CXM is a Tel Aviv-headquartered customer experience management platform powered by a patented semantic neural network. Serving global brands like Deutsche Telekom and PayPal, it analyzes interactions to boost agent efficiency by 30 percent, sales conversions by 44 percent, and customer satisfaction by 40 percent through real-time guidance and automation in contact centers.
Nuevora is a provider of advanced analytics solutions for marketing optimization, customer lifetime value enhancement, and risk mitigation. The firm delivers customized mathematical models through a global delivery model that accelerates deployment and scales analytics capabilities for enterprises. Serving Fortune 500 clients across retail, finance, and telecommunications, Nuevora integrates its platforms with existing data systems to enable predictive insights and operational efficiencies.
HQ CountryUnited StatesUnited States
HQ City
San Francisco, CA
San Francisco, CA
Deal Date22 Sep 202224 Oct 2016
Valuationundisclosedundisclosed
EV/Revenue
EV/EBITDA

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Sutherland Competitors

Sutherland competitors include listed companies like Clarivate, SMS, Ipsos and GlobalData, and private ones like Mu Sigma and Acclime.

Public and private companies comparable to Sutherland
CompanyHQStatusRevenueEBITDAValuationRevenue Multiple
ClarivateUnited KingdomUnited KingdomPublicly listed$2.5B$829M$1.2B2.2x
SMSJapanJapanPublicly listed$416M($63M)$1.4B3.2x
Mu SigmaIndiaBangalorePrivate$200M-$1.5B7.5x
IpsosFranceFrancePublicly listed$2.9B$429M$1.7B0.7x
GlobalDataUnited KingdomUnited KingdomPublicly listed$433M$140M$506M1.7x
AcclimeHong KongHong KongPrivate--$1B-

Sutherland Public Comps

Sutherland is still privately-owned, but its public comps include BLS International, McMillan Shakespeare, MBB, OceanPact, Charles River Associates, Zensar Technologies, FESCO Group, Lincoln International, transcosmos and MLP.

Last FYEV/RevenueEV/EBITDA
RevenueEBITDALast FYLTM2027ELast FYLTM2027E
BLS International$313M$89M2.9x2.6x10.0x9.4x
McMillan Shakespeare$336M$179M4.5x3.5x8.4x11.4x
MBB$1.3B$239M0.5x0.5x3.0x2.7x
OceanPact$415M$140M3.1x2.0x9.1x5.5x
Charles River Associates$752M$111M1.8x1.7x11.9x13.4x
Zensar Technologies$593M$105M1.3x1.3x7.5x8.1x
FESCO Group$6.7B$296M0.0x0.0x0.5x0.7x
Lincoln International$854M$53M1.1x-16.9x-

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Common questions about Sutherland

When was Sutherland founded?Sutherland was founded in 1986.
Where is Sutherland headquartered?Sutherland is headquartered in Rochester, NY, United States.
Is Sutherland publicly listed?No, Sutherland is a private, VC-backed company.
What is Sutherland's valuation?Sutherland was last valued at $1B in its secondary sale in October 2014.
Who are Sutherland's investors?Sutherland's investors include TPG.
Which companies are comparable to Sutherland?Companies comparable to Sutherland include Clarivate, SMS, Mu Sigma, Ipsos, GlobalData and Acclime.
How many companies has Sutherland acquired?Sutherland has acquired 2 companies, including Augment CXM and Nuevora.

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