Teleperformance Valuation Multiples

Automatic Data Processing is a global technology company providing cloud-based human capital management solutions, enabling clients to better implement payroll, talent, time, tax, and benefits administration. Additionally, ADP provides human resource outsourcing solutions that permit customers to offload some of their traditional HR tasks. The company operates through two segments: employer services and professional employer organization services. Employer services consist of the company’s HCM products as well as a la carte HRO solutions. PEO services contain ADP’s comprehensive HRO solution, where it acts as a co-employer with its customer. As of fiscal 2025, ADP serves over 1.1 million clients and pays over 42 million workers across 140 countries.

Infosys is an IT services provider based in Bengaluru, India, with offices in more than 50 countries. The company leverages its offshore outsourcing model to serve clients across different industries, such as financial services and manufacturing. Infosys’ IT services offerings include consulting, digital transformation, and business process outsourcing.

HCL Technologies Ltd provides enterprises with IT solutions. It focuses on offering Digital, Internet of Things, Cloud, Automation, Cybersecurity, Infrastructure Management, and Engineering services to solve business problems for clients. It offers solutions to a variety of industries, including Financial Services, Public Services, Consumer Services, Healthcare, and Manufacturing. It operates in three segments: IT and Business Services, Engineering and R&D Services, and HCL Software. The firm emphasizes consultation services for firms, intending to offer them digital and design solutions. The majority of the firm's revenue comes from the IT and Business Services segment. Geographically, it derives maximum revenue from the USA, and the rest from Europe, India, and the Rest of the world.

Cognizant Technology Solutions is a multinational IT services provider that offers a range of consulting and business process outsourcing services. Originally founded in India, the company is headquartered in the US and serves enterprise customers spanning the financial services, healthcare, and resources industries. With most of its workforce located in India, Cognizant leverages a global delivery model that helps clients outsource their IT needs to offshore labor.

Wipro is a multinational IT services provider based in Bengaluru, India. The company pivoted into the IT space in the 1980s and grew into one of the largest Indian IT consulting companies during the dot-com boom. Nowadays, Wipro leverages its offshore outsourcing model to derive a significant portion of its revenue from North America and Europe.

Switzerland-listed SGS is the largest and one of the oldest companies in the testing, inspection, and certification industry. The company's primary activities involve testing products and materials, inspecting sites/industrial equipment, and certifying products and systems to ensure global/company standards. SGS is one of only three TIC companies operating globally across agriculture, food, life sciences, and transportation services. SGS was first listed in 1981 and employs almost 100,000 people worldwide.

Capgemini is a French IT services company with a global presence. The firm has over 450 offices globally, with more than half of its employees based in India. Capgemini provides services related to IT consulting, software application and technology services, infrastructure management, engineering research and development, and business process outsourcing.

Bureau Veritas is a testing, inspection, and certification company. Its primary activities include testing products and materials, inspecting sites and equipment, and certifying products and systems to maintain global standards. Bureau Veritas is one of a handful of companies in the TIC sector that operate globally across numerous industries, including marine, industry, commodities, construction, and consumer products. Bureau Veritas was listed in 2007; it was previously privately owned by the Wendel Group, which retains a significant holding.

Intertek is one of the largest and oldest companies in the testing, inspection, and certification industry. Its primary activities include testing products and materials, inspecting sites/industrial equipment, and certifying products and systems to ensure compliance with global/company standards. Intertek is one of only three TIC companies operating globally across multiple industries. The firm was listed in 2002 following Charterhouse's divestment. It employs over 40,000 people worldwide.

Jack Henry is a leading provider of core processing and complementary services, such as electronic funds transfer, payment processing, and loan processing for US banks and credit unions, with a focus on small and midsize banks. Jack Henry serves almost 1,000 banks and over 700 credit unions.

Genpact Ltd is a provider of business process management services. Clients are industry verticals and operate in banking and financial services, insurance, capital markets, consumer product goods, life sciences, infrastructure, manufacturing and services, healthcare, and high-tech. Genpact's services include aftermarket, direct procurement, risk and compliance, human resources, IT, industrial solutions, collections, finance and accounting, and media services. Genpact's end market by revenue is India. It is a General Electric spin-off, which is still a large source of revenue for Genpact.

L&T Technology Services Ltd is a provider of engineering and research services in connection to embedded systems and other engineering support services. The company's operating segments include Mobility, Sustainability and Tech. It derives the majority of its revenue from the Tech segment. Geographically, it derives a majority of its revenue from North America.

Sagility Ltd is a technology-enabled company providing business process management services to its clients in the U.S. healthcare and insurance industry. It is a pure-play healthcare-focused services provider, and its clients include Payers and Providers. Its services to Payers cater to various aspects of their operations including core benefits administration functions such as claims management, enrolment, benefits plan building, premium billing, credentialing; and provides data management services and performs clinical functions such as utilization management, care management, and population health management.

Firstsource Solutions Ltd is engaged in the business of providing customer management services like contact centers, transaction processing, and debt collection services. The company's business segment includes Banking and Financial Services, Healthcare, Communication, Media and Technology, and Diverse Industries. It generates maximum revenue from the Banking and Financial Services segment. Geographically, it derives a majority of its revenue from the United States of America.

Concentrix Corp is a technology and services company. It designs, implements, and manages end-to-end solutions, including customer experience process optimization, technology development and design engineering, front- and back-office automation, analytics, and business transformation services. The company serves clients across multiple industry verticals, helping them manage customer engagement and operational processes throughout the customer lifecycle. The company operates in a single operating segment. It generates revenue through the provision of technology and services under contractual arrangements. Geographically, the company generates the maximum revenue from the Philippines and the rest from India, the United States, Great Britain, Germany, Canada and Other countries.

Zetrix AI Bhd is engaged in blockchain and artificial intelligence solutions. The company operates Zetrix, a Layer-1 public blockchain platform that supports cross-border digital identity verification and smart contract capabilities.

Amano Corp offers information systems, time management products, parking management services, environmental solutions, and cleaning products. The company helps clients coordinate human resources, payroll, and time recorders with software and standardized machines. It offers solutions to accurately record the data on billing and documents, and can process a wide variety of information customized for each client. Parking lots and bicycle-parking systems ensure safety while increasing the level of convenience for parking lot users. Products geared toward environmental and cleaning applications include dust and fume collectors, hazardous-gas removal systems, and floor scrubbers and cleaners. The majority of sales derive from customers located in Japan.

eClerx Services Ltd provides a variety of information technology, or IT, and knowledge and business process outsourcing services. The firm's financial services include expense management and accounting and finance, digital marketing services that include customer relationship management and business intelligence, market intelligence, financial market operations, finance and accounting, and other services. The geographical segments of the company are North America, United Kingdom, Europe, and Asia Pacific.

Insperity Inc is a company that provides a wide range of human resources and business solutions designed to help businesses improve their performance. Small and midsize enterprises are the company's primary target customers. Majority of the company's products are offered through the company's Workforce Optimization and Workforce Synchronization solutions, which comprise various human resource functions, such as payroll and employment administration, employee benefits and compensation, government compliance, performance management, training and development services, and human capital management. The company generates all of its revenue in the United States.

FESCO Group Co Ltd is engaged in the provision of human resources services, including personnel management services, compensation and welfare services, business outsourcing services, recruitment and flexible employment services and others.

Zensar Technologies Ltd provides a range of information technology services and sells IT-related products. The company segments include Digital and Application Services (DAS) and Digital Foundation Services (DFS). It generates maximum revenue from the DAS segment. The Digital and Application Services (DAS) segment is engaged in Custom Applications Management Services that include Application Development, Maintenance, Support, Modernization, and Testing Services across a wide technology spectrum and Industry verticals. Geographically, the majority of its revenue comes from the Americas and the rest from Europe, and the rest of the world.

BLS International Services Ltd is a provider of miscellaneous business services in India. These services include outsourcing and administrative tasks, and passport and consular services to diplomatic missions across the world. It generates the majority of its revenue from operations rendered to the Middle East. Other regions include India, South Africa, Europe, North America, and Asia-Pacific. The company's businesses include Visa/Passport and OCI Application services, attestation, BLS Visa Consultancy, and BLS Embassy Notification Services.

TKC Corp provides a variety of information technology, or IT, services. The firm's computer services include batch processing and printing, data storage, and download management. TKC's Internet services include Internet management, cloud computing, database management, data storage, data backup, and data security. The company's other services include software development, system device sales, systems consulting services, and general education and training services. TKC generates the majority of its sales revenue from accounting firms and local governments.

SMS Co Ltd is a Japanese company involved in providing various services targeting information infrastructure for the aging society. The company divides its search service by the following segments: nursing care, medical care, career, healthcare/senior life, and global.

McMillan Shakespeare is a provider of salary packaging, novated leasing, disability plan management and support co-ordination, and fleet management services. It actively works to cross-sell its products to clients, for example, selling its salary packaging services to its fleet management customers in Australia and New Zealand. McMillan dominates Australia’s salary packaging market together with Smartgroup (also covered by Morningstar), and is also a large provider of novated leasing services by volumes—together with Smartgroup and SG Fleet. The group has three operating segments: group remuneration services, asset management services, and plan and support services. Most of the group’s revenue is generated from the group remuneration services segment.

transcosmos inc is a Japan-based company that provides business process outsourcing services. Offerings of the company are generally categorized into four types, namely outsourcing services, digital marketing, contact center, and e-commerce one-stop services. The outsourcing services support clients’ noncore operations, including back-office operations, accounting, human resources, IT operation and maintenance, and others. The digital market services support clients’ marketing activities by internet infrastructure. The contact center services help customers deal with customer inquiries and complaints. The e-commerce one-stop services cover e-commerce sit construction, customer care, Internet promotion and analytics.

Beyondsoft Corp is an information technology services company based in China. The company provides information technology services, including cloud, big data and analytics, business process management, custom software solutions, test automation, digital enablement, and other software services.

Barrett Business Services Inc is a provider of payroll administrative services and staffing services. The company categories of services include professional employer services and staffing. Professional employer services offer payroll management, payroll tax services, and workers' compensation coverage solutions, as well as workforce management services, including hiring and termination of employees. Staffing offers temporary staffing services, as well as contract staffing, long-term or indefinite on-site management, and direct placement services. The company operates in the United States of America. It generates maximum revenue from the Professional employer service fees.

Information Services Corp is a Canada-based provider of registry and information management services for public data and records. The company has three segments namely Registry Operations, Services and Technology Solutions. The Registries segment involves the provision of registry and information services and solutions to governments and private sector organizations. The Services segment provides products and services that utilize public records and data to provide value to customers in the financial and legal sectors. Technology Solutions provides the development, delivery and support of registry (and related) technology solutions. The company derives maximum revenue from Registry Operations segment.

Bellsystem24 Holdings Inc is a holding company engaged in the business of contact center services. The company through its subsidiaries involves in various businesses which includes formulating group strategies, control group companies and distribute group’s management resources. It also operates as a specialized research organization (SRO) that supports the development of pharmaceutical products and medical equipment.

Capita PLC is a provider of business process services, driven by data, technology, and people focused on creating useful outcomes and value by working collaboratively with its clients as partners. The company provides consulting, transformation, and professional delivery services, drawing on its practical experience, and provides digitally enabled services and solutions, often under multi-year contracts. It operates across two divisions: Capita Public Service and Capita Experience. The company derives a majority of its revenue from the United Kingdom.

TaskUs Inc is a provider of outsourced digital services and next-generation customer experience to the world-wide Game-changing companies, helping its clients represent, protect and grow their brands. It serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech and HealthTech.

Prestige International Inc is a Japanese company which is engaged in providing business support services to clients. It mainly provides 24-7 customer contact services and road assist services for automobile makers; provides Japanese call center services and claims agent services for overseas customers; provides IT (Information Technology)-related services; and provides real estate-related services such as house cleaning and others, as well as parking lot assist services.

Alight Inc is a technology-enabled services company delivering human capital management solutions to many complex organizations. This includes the implementation and administration of employee benefits (e.g., health, wealth, and leave benefits) solutions, which currently operate under one reportable segment, Employer Solutions. The Employer Solutions segment is driven by the Alight Worklife platform, and includes integrated benefits administration, healthcare navigation, financial well-being, leave of absence management, and retiree healthcare. Geographically, the company generates the majority of its revenue from the United States.

Quadient SA is a France-based company engaged in providing business services to its clients. three reportable segments compose its solutions: mail-related solutions, Intelligent Communication Automation, and parcel locker solutions. The company provides solutions to various industries including financial services, insurance, and print providers, among others. Over half of the company’s revenue is from the North American market and about one-third from the main European countries. Mail-related solutions account for the majority of Quadient’s revenue.

IBEX Ltd delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. It is an end-to-end provider of technology-enabled customer lifecycle experience (CLX) solutions to optimize customer acquisition, engagement, expansion, and experience for its clients. IBEX operates through the Business process outsourcing segment. Its services cover three areas: Digital and omni-channel Customer Experience (ibex Connect), Digital Marketing and E-Commerce (ibex Digital) and Digital CX surveys and analytics (ibex CX). It caters to a broad range of industries, such as telecommunications, cable, financial services, and healthcare.

MPS Ltd is an India-based company engaged in the business of offering platforms and publishing solutions. The operating segments of the group are Content solutions, eLearning solutions and Platform solutions. It derives a majority of the revenue from the Content solutions segment, which involves creating and developing content for print and digital delivery. It includes content authoring/development, content production, content transformation, fulfilment, and customer support services. Geographically, the group has a business presence in India, the USA, Europe, and other countries. The company's platforms include DigiCore, MPSTrak, THINK360, ScholarStor, and others.

Quess Corp Ltd is engaged in the business of providing services in General Staffing, Professional Staffing, Overseas business, and Digital platform business based in India. The company's operating segment includes General Staffing; Professional Staffing. Overseas Staffing and Digital Platforms. It generates maximum revenue from the General Staffing segment that provides end-to-end workforce solutions for industries such as BFSI, retail, manufacturing, telecom, logistics, and construction. Geographically, it derives a majority of its revenue from India.

NIIT Learning Systems Ltd is engaged in providing managed training solutions which predominantly include technology-based solutions for learning and education management to improve efficiency and effectiveness to customers in the education sector in India and international markets. The company also offers a comprehensive suite of solutions including content, learning delivery, assessment, and technology for students and teachers, as well as solutions for institution administration and management. Geographically, the company derives a majority of its revenue from America, and the rest from Europe, India, and the rest of the world.

Conduent Inc acts as a provider of business process services with expertise in transaction-intensive processing, analytics, and automation. The company provides industry-focused service offerings in growth markets such as Healthcare and Transportation, as well as provides multi-industry services such as transaction processing, customer care, and payment services. It operates through three segments, namely Commercial Industries, which is the key revenue-driving segment, Government Services, and Transportation. The group operates its business in the United States, Europe, and Other areas, of which the majority of revenue is generated in the United States.

Zalaris ASA is a company that offers outsourced personnel and payroll services. The company has two reportable segments: Managed Services and Professional Services. Managed Services include payroll and HR outsourcing services, cloud system solutions and services, and contribute to the majority of the revenue. Professional Services include change project deliveries and customer-specific functionality implementation. Zalaris operates in Norway, Northern Europe, Central Europe, the UK, Ireland, and APAC.

CAC Holdings Corp is a Japan-based Information technology (IT) services, provider. The company is mainly engaged in systems development and systems operation. The company also provides outsourcing services, mainly in the field of Contract Research Organization (CRO) services. Other services offered by the company include systems consulting services, systems integration services, systems development services, systems maintenance services, Business process outsourcing (BPO) services, systems operation services, data center services, help desk services, desktop services, information processing services and software/hardware marketing.

Spice Lounge Food Works Ltd formerly Shalimar Agencies Ltd is engaged in providing a complete range of IT Services and Solutions. The company provides services that includes software development, maintenance of software/hardware and related services, and sale of software licenses.

Votum SA is engaged in offering assistance services in claims for damages in Poland. The company specializes in the proceedings concerning the claims related to damage to the person covered by the system of mandatory insurance.

Blue Cloud Softech Solutions Ltd is engaged in designing and developing computer software and marketing in India or abroad. It is also engaged in providing data processing services of all kinds, including computer consultancy, systems analysis, and programming, and computer maintenance in India or abroad. The company provides AI, tech, digital, and cloud-based solutions catering to the demands of its customers related to digital transformation, cloud mitigation, software architecture, and digital workforce management among others.

Alldigi Tech Ltd formerly Allsec Technologies Ltd Company operates two segments globally viz Human Resources Operation (HRO) covering HRMS, payroll services, time and attendance management and Digital Business Services (DBS) which encompasses generation, customer retention and relationship management comprising both voice and non-voice processes. The HRO services and DBS services are delivered from India and the subsidiary in Philippines. In India the DBS business supports both international (DBS International business) and domestic (DBS domestic business) customers and the HRO business supports both International and domestic customers.

Star7 SpA operates in the fields of translation and interpreting, automation of translation processes and language technologies, technical editing and content engineering, dedicated IT development, and print-on-demand. The company not only offers translations but also is a provider of copywriting services, language consultancy for companies, and interpreting and management of company terminology. Segment can be Product Knowledge, Engineering and Experience, Global content, Printing, Others.

S-Pool Inc is engaged in providing business solutions and human resource solutions. The solutions offered by the company include employment support service for people with disabilities, logistics outsourcing service, sales support service, and professional talent bank service.