Gorgias Revenue, Valuation, Funding & Investors

Gorgias is valued at $530M as of May 2024, a 7.7x multiple on its last reported $69M revenue.

Last Gorgias valuation

$530M

Series C · May 2024

Last Gorgias funding round

$29M

Series C · May 2024

Gorgias revenue

$69M

Series C · May 2024

Key investors in Gorgias

  • CRV
  • Amplify Partners
  • Alven
  • SaaStr
  • Sapphire Ventures
  • Flex Capital

Gorgias Overview

About Gorgias

Gorgias is a customer service platform built for ecommerce merchants, integrating automation and AI across email, chat, SMS, voice, and social channels. It centralizes support tickets and uses macros for rapid responses. Founded in 2015, the San Francisco-headquartered company maintains offices in New York, Toronto, Paris, and other cities. Gorgias serves brands like Steve Madden, Glossier, and TUSHY as a certified B Corporation.


Founded

2015

HQ

United StatesSan Francisco, CA

Status

Privately held

Customer focus

B2B

Revenue model

Subscription

Revenue

$69M (May 2024)

Valuation

$530M (May 2024)

Gorgias Valuation

Gorgias is currently valued at $530M, based on its Series C in May 2024.

The $29M round was led by Alven and SaaStr Fund, with participation from Shopify, Horsley Bridge Partners, Amplify Partners, Sapphire Ventures, Transpose Platform Management and 1 other investor.

Gorgias' valuation has grown 1.8x from $300M at its Series B in December 2020 to $530M in May 2024, across 3 priced rounds.

Gorgias valuation by funding round

Revenue multiple
Gorgias valuation by funding round
DateStageValuationRevenue Multiple
May 2024Series C$530M7.7x
Aug 2022Series C$710M8.9x
Dec 2020Series B$300M-

Gorgias Revenue

Gorgias' latest recorded revenue is $69M, as of its Series C in May 2024. At a $530M valuation, that implies a 7.7x revenue multiple.

Revenue moved from $80M in August 2022 to $69M in May 2024, while the revenue multiple moved from 8.9x to 7.7x.

Gorgias revenue by funding round

Gorgias revenue and valuation multiple by funding round
DateRevenue *ValuationRevenue MultipleStage
May 2024$69M$530M7.7xSeries C
Aug 2022$80M$710M8.9xSeries C

* Revenue (or ARR) figures are the values recorded alongside each funding round. Typically run-rate revenue at the time of the deal, or a reported LTM (last 12 months) revenue.

Gorgias Funding History

Gorgias has raised a total of $101M across 7 funding rounds.

Gorgias' first fundraising round was a $100K pre-seed round in May 2015. The most recent completed round was a $29M Series C in May 2024.

Gorgias funding rounds

Gorgias funding rounds
DateStageInvestorsRaisedValuationDeal Summary
May 2024Series CAlven (lead); SaaStr Fund (lead); Shopify; Horsley Bridge Partners; Amplify Partners; Sapphire Ventures; Transpose Platform Management; CRV$29M$530MGorgias is a help desk platform that originated as a Chrome extension for text expansion in Paris and has become the dominant customer support app on Shopify’s App Store, with 4.2 stars and 712 reviews. It leverages Shopify's growth ($292B GMV in 2024, up 24% YoY) and integrates AI into support workflows. In May 2024, Gorgias raised a Series C round, achieving a $530M valuation, backed by investors including Alven and SaaStr Fund as leads, alongside Amplify Partners, CRV, Horsley Bridge Partners, Sapphire Ventures, Shopify, and Transpose Platform Management. Sacra estimates Gorgias reached $69M ARR in 2024, reflecting 34% YoY growth from $51M in 2023, yielding an ~8.8x forward revenue multiple at valuation. The platform tiers pricing based on usage and has proven resilient to AI-driven automation threats by embedding AI agents to resolve inquiries, such as order changes and refunds. This positions Gorgias to expand beyond support into ecommerce sales and marketing, targeting areas like conversion rate optimization, SMS marketing, and email marketing, aiming to become an all-in-one platform. Post-round developments include the July 2024 launch of AI Agent and a January 2025 announcement of a deeper conversational AI platform for support and sales, enabling up to 50% autonomous email resolutions and upcoming AI for pre-sales recommendations. Gorgias serves over 15,000 ecommerce brands, from independents to global names, turning support into a profit driver. Case studies highlight transformations: brands automated 30-45% of interactions, boosted revenue (e.g., $22,000 in two months for Obvi, $180,000+ monthly support-driven sales), and streamlined operations like returns via integrations. Compared to peers like Klaviyo ($1.08B ARR, 10.4x multiple), Gorgias maintains competitive valuation amid AI enhancements.
Aug 2022Series CShopify (lead); Transpose Platform Management (lead); Jason Lemkin; Alven; Rajeev Dham; CRV$30M$710MGorgias is a San Francisco-based customer service platform optimized for e-commerce retailers, enabling help desk teams to manage support tickets from channels like live chat, email, SMS, social media, and messaging apps through a centralized interface. The platform serves over 10,000 online stores including Princess Polly, Steve Madden, Olipop, and Marine Layer, supporting more than 200 million customers via integrations with Shopify, BigCommerce, and Adobe Commerce. Founded six years prior, Gorgias had grown to 245 employees across offices in San Francisco, Paris, Toronto, New York City, Sydney, and Belgrade by mid-2022. On August 15, 2022, Gorgias closed a $30 million Series C funding round led by Transpose Platform and Shopify, with participation from existing investors Jason Lemkin of SaaStr, Rajeev Dham of Sapphire Ventures, CRV, and Alven. This brought total funding to $72.4 million. The post-money valuation reached $710 million, up from a pre-money valuation of $680 million, following a Series B round in late 2020 that raised $25 million at a $305 million valuation. The company reported more than doubling in size since the Series B, with twice as many customers and annual recurring revenue that had more than doubled, though specific figures were not disclosed. Gorgias was not initially planning to raise but seized the opportunity to partner with the lead investors. Proceeds will accelerate development of the Automation Add-on, which deflects up to a third of repetitive tickets via instant answers, and a new Revenue Add-on to identify revenue opportunities and boost conversion rates through proactive support. Gorgias differentiates by leveraging e-commerce-specific support ticket data to train proprietary algorithms for intent detection and auto-tagging, aiming to make customer experience a key driver of merchant revenue, retention, and conversions. This positions it amid rapid e-commerce growth, competing with tools like those from CommerceIQ and Nautical Commerce in the online retail software space.
Dec 2020Series BSapphire Ventures (lead); Alven; FJ Labs; World Innovation Lab; Greycroft; Flex Capital; Amplify Partners; Nick Raushenbush; SaaStr; Guillaume "G" Cabane; CRV$25M$300MGorgias is an e-commerce customer support platform that automates responses to common customer service questions, accelerates support team responses, and helps upsell products and services, primarily for high-growth brands on platforms like Shopify. Founded by CEO Romain Lapeyre and CTO Alex Plugaru, the company achieved 200% year-over-year growth in 2020 amid the e-commerce boom. On December 10, 2020, Gorgias raised $25 million in a Series B round led by Sapphire Ventures, with participation from SaaStr, Alven, Amplify Partners, CRV, and Greycroft, bringing total funding to over $40 million. Sources report a pre-money valuation of $300 million or post-money over $300 million. The funds were allocated to accelerate product development, particularly automation features, and to double the workforce across six global offices, expanding from 30 to over 100 employees that year. The round capitalized on surging online shopping trends, with U.S. e-commerce revenue nearing $800 billion in 2020. Sapphire Ventures highlighted Gorgias' role in powering customer support for e-commerce brands via a unified app for communications. SaaStr's Jason Lemkin emphasized its verticalized SaaS model for e-commerce contact centers, delivering 4x-10x value over generic solutions and fueling rapid growth. This Series B preceded subsequent raises, including a 2022 Series C at $710 million valuation with doubled ARR and customer base, and a 2024 Series C at $530 million with approximately $60 million ARR.
Nov 2019Series AAlven; Jamie Sutton; Flex Capital; Amplify Partners; SaaStr; CRV; Shopify Ventures; Eric Yuan$14M-Gorgias raised $14 million in its Series A funding round on November 26, 2019, led by Flex Capital with participation from SaaStr, Alven, CRV, Amplify Partners, and Eric Yuan. The funding supports product development with new features and merchant acquisition. Gorgias provides AI-powered customer service and support tools integrated with Shopify, automating responses to routine queries like tracking numbers to enable faster customer service.
Mar 2018SeedSaaStr$2M--
Feb 2016SeedAntecedent Ventures; Amplify Partners; Alive Ideas; CRV; Alexandre Winter; Kima Ventures; Julien Quintard$2M--
May 2015Pre-seedTechstars (lead); Florian Seroussi; NUMA; Right Side Capital Management$100K--

Who has invested in Gorgias?

29 investors have backed Gorgias across its funding rounds, including CRV, Amplify Partners, Alven, SaaStr, Sapphire Ventures and Flex Capital.

Lead investors include Alven, SaaStr Fund, Shopify, Transpose Platform Management, Sapphire Ventures and 1 other investor.


Gorgias Investors

Investors in Gorgias by funding rounds participated
InvestorHQRoundsRoleFirst check
CRVUnited StatesUnited States5ParticipantFeb 2016
AlvenFranceParis4LeadNov 2019
Amplify PartnersUnited StatesSan Francisco, CA4ParticipantFeb 2016
SaaStrUnited StatesSan Francisco, CA3ParticipantMar 2018
ShopifyCanadaOttawa2LeadAug 2022
Flex CapitalUnited StatesSan Francisco, CA2ParticipantNov 2019
Sapphire VenturesUnited StatesAustin, TX2LeadDec 2020
Transpose Platform ManagementUnited StatesSan Francisco, CA2LeadAug 2022
Jason LemkinUnited StatesSan Francisco, CA1ParticipantAug 2022
Jamie SuttonUnited StatesCharleston, SC1ParticipantNov 2019
Rajeev DhamUnited StatesUnited States1ParticipantAug 2022
FJ LabsUnited StatesNew York City, NY1ParticipantDec 2020
World Innovation LabUnited StatesSan Francisco, CA1ParticipantDec 2020

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Gorgias Competitors

Gorgias competitors include listed companies like Vtex and Auction Technology Group, and private ones like ADA, Constructor, Bloom & Wild and Spryker.

Public and private companies comparable to Gorgias
CompanyHQStatusRevenueEBITDAValuationRevenue Multiple
ADAMalaysiaKuala LumpurPrivate$72M$1M$550M-
ConstructorUnited StatesSan Francisco, CAPrivate--$550M-
Bloom & WildUnited KingdomUnited KingdomPrivate--$500M-
SprykerGermanyBerlinPrivate$50M-$500M10.0x
VtexBrazilBrazilPublicly listed$241M$22M$602M1.6x
Auction Technology GroupUnited KingdomUnited KingdomPublicly listed$190M($93M)$701M3.5x

Gorgias Public Comps

Gorgias is still privately-owned, but its public comps include THG, Vtex, Locaweb, Auction Technology Group, Softcreate Holdings, Coveo Solutions, Commerce.com, Cafe24, A2Z Cust2Mate and BASE.

Last FYEV/RevenueEV/EBITDA
RevenueEBITDALast FYLTM2027ELast FYLTM2027E
THG$2.3B$133M0.5x0.5x9.1x9.5x
Vtex$241M$22M1.8x1.6x19.2x10.5x
Locaweb$290M($31M)1.3x1.3x(12.5x)5.3x
Auction Technology Group$190M($93M)4.5x3.5x(9.2x)10.0x
Softcreate Holdings$220M$52M1.3x1.3x5.3x-
Coveo Solutions$148M($25M)1.2x1.2x(7.4x)107.7x
Commerce.com$342M$2M0.8x0.8x172.0x8.6x
Cafe24$227M$49M0.6x0.6x2.8x2.9x

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Common questions about Gorgias

When was Gorgias founded?Gorgias was founded in 2015.
Where is Gorgias headquartered?Gorgias is headquartered in San Francisco, CA, United States.
Is Gorgias publicly listed?No, Gorgias is a private, VC-backed company.
What is Gorgias' valuation?Gorgias was last valued at $530M in its Series C in May 2024.
How much funding has Gorgias raised?Gorgias has raised $101M across 7 funding rounds.
What was Gorgias' last funding round?Gorgias' last funding round was a $29M Series C in May 2024, led by Alven and SaaStr Fund.
Who are Gorgias' investors?Gorgias' investors include CRV, Alven, Amplify Partners, SaaStr, Shopify, Flex Capital, Sapphire Ventures, Transpose Platform Management, Jason Lemkin, Jamie Sutton and 19 others.
What is Gorgias' revenue?Gorgias' latest recorded revenue is $69M (May 2024).
What is Gorgias' revenue multiple?Gorgias' latest valuation implies a 7.7x revenue multiple ($530M valuation on $69M of revenue).
Which companies are comparable to Gorgias?Companies comparable to Gorgias include ADA, Constructor, Bloom & Wild, Spryker, Vtex and Auction Technology Group.

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