Servion Funding, Investors & Competitors

Servion has raised $140M across 2 funding rounds, most recently a $74M undisclosed-stage round in May 2017.

Last Servion funding round

$74M

Undisclosed stage · May 2017

Cumulative funding Servion raised

$140M

across 2 funding rounds

Key investors in Servion

  • Everstone

Servion Overview

About Servion

Servion is a Singapore-headquartered systems integrator for customer experience management. It deploys IP platforms like ServDesign, ServIntuit, ServInsights, ServCloud, and ServCare to automate omnichannel interactions across voice, digital, and self-service. Managing 10 billion annual interactions in 60 countries, the company serves banking, telecom, and retail sectors from its global delivery centers.


Founded

1995

HQ

IndiaChennai

Status

Privately held

Customer focus

B2B

Revenue model

Services, Subscription

Servion Funding History

Servion has raised a total of $140M across 2 funding rounds.

Servion's first fundraising round was a $66M undisclosed-stage round in November 2014. The most recent completed round was a $74M undisclosed-stage round in May 2017.

Servion funding rounds

Servion funding rounds
DateStageInvestorsRaisedDeal Summary
May 2017Undisclosed stageEverstone (lead)$74MServion Global Solutions is a provider of customer experience management (CEM) and customer interaction management solutions, with expertise in consulting, implementing, and managing technologies from providers like Genesys, Amazon, Cisco, Verint, Zoom, and Microsoft. The company, incorporated in 1991 and based in Chennai, serves over 600 enterprises globally across 60 countries, managing more than 10 billion customer interactions annually with over 1,000 employees. In May 2017, Everstone Capital infused additional capital into Servion, bringing the total investment from Everstone to approximately $74 million (Rs 477.41 crore), with participation from Servion's management team and founders. This followed an initial investment in November 2014 by Everstone and Solmark LLC of Rs 403 crore for a controlling stake. The additional funding was driven by strong revenue, profit, customer growth, and new customer wins. Servion reported revenue of $75 million for fiscal year 2016-17, with plans to double revenue organically over the next three years and pursue strategic acquisitions. The capital was earmarked for expanding footprint in the US, UK, Asia, and West Asia, scaling hiring, and enhancing offerings. The business demonstrated robust growth of 25-35% year-on-year in the subsequent period, operating in the hot cloud contact center management solutions space. Later, Everstone partially exited its stake in Servion (rebranded as Acqueon Technologies) via a secondary sale to Long Ridge Equity Partners after over eight years, having implemented value-creation initiatives like professionalization, R&D investments, and partnerships.
Nov 2014Undisclosed stageEverstone (lead)$66MServion Global Solutions is a Chennai-based IT services firm founded in 1991, specializing in customer interaction management (CIM) solutions, including consulting, hosted and managed services, product engineering, and professional services to enhance customer interactions via phone, internet, email, chat, and social media. The company has a global footprint across more than 60 countries, with over 600 customers, more than 1,000 installations, and handles over 7 billion voice/FAX/ACD/Web/e-mail interactions annually. In November 2014, private equity firm Everstone Capital, along with US-based Solmark, signed an agreement to acquire a controlling or majority stake in Servion for Rs 403 crore (approximately USD 66 million), routed through Everstone Group's technology investment platform Evertech Pte Ltd. This transaction provided an exit to most existing financial investors, including prior backers Sansar Capital and Cisco, while Everstone Managing Director Prateek Dhawan and Solmark General Partner Puneet Pushkarna joined Servion's board post-transaction. Avendus Capital acted as the financial advisor. Servion reported revenues exceeding Rs 350 crore in FY14, reflecting strong traction with a marquee customer base and international presence in regions like the Middle East, Africa, Asia Pacific, Australia, and Europe. The investment was positioned to fuel strategic growth, widen footprint, adopt new technologies, and deepen customer problem-solving capabilities, as stated by CEO Balakrishnan K. This marked Everstone's first IT sector investment and fourth in India that year. Management and investors highlighted Servion's cutting-edge solutions, outstanding team, and potential as a complete CIM provider, aiming to accelerate growth through the partnership.

Who has invested in Servion?

1 investor has backed Servion across its funding rounds, including Everstone.

Lead investors include Everstone.


Servion Investors

Investors in Servion by funding rounds participated
InvestorHQRoundsRoleFirst check

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Acquisitions by Servion

Servion has acquired 1 company to date.

Last acquisition by Servion was on March 6th 2018. Servion acquired Innoveo for $20M.


Latest Acquisitions by Servion

Innoveo
Description
Innoveo is a Swiss-engineered no-code platform provider headquartered in Zurich enabling enterprises to build applications without custom code. Backed by Everstone Capital and Paulson & Co, the cloud-based AI platform supports insurance, financial services, healthcare, and real estate clients across 30 global deployments.
HQ CountryUnited States
HQ City
Princeton, NJ
Deal Date6 Mar 2018
Valuation$20M
EV/Revenue
EV/EBITDA

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Servion Competitors

Servion competitors include listed companies like IBM, Tata Consultancy Services, Atlassian and Twilio, and private ones like Telegram and Discord.

Public and private companies comparable to Servion
CompanyHQStatusRevenueEBITDAValuationRevenue Multiple
IBMUnited StatesUnited StatesPublicly listed$68B$17B$224B4.0x
Tata Consultancy ServicesIndiaIndiaPublicly listed$28B$7.1B$83B2.7x
AtlassianAustraliaAustraliaPublicly listed$6.6B$142M$49B7.2x
TwilioUnited StatesUnited StatesPublicly listed$5.1B$251M$38B6.3x
TelegramUAEDubaiPrivate--$30B-
DiscordUnited StatesSan Francisco, CAPrivate$445M-$15B33.7x

Servion Public Comps

Servion is still privately-owned, but its public comps include Palantir, IBM, Accenture, Tata Consultancy Services, Atlassian, Infosys, Fujitsu, NEC, Twilio and HCLTech.

Last FYEV/RevenueEV/EBITDA
RevenueEBITDALast FYLTM2027ELast FYLTM2027E
Palantir$4.5B$1.5B92.6x58.1x285.0x97.4x
IBM$68B$17B4.2x4.0x16.9x14.6x
Accenture$70B$12B1.7x1.6x10.1x8.4x
Tata Consultancy Services$28B$7.1B2.9x2.7x11.2x10.1x
Atlassian$6.6B$142M7.4x7.2x342.1x23.7x
Infosys$20B$4.8B2.1x2.1x8.9x9.2x
Fujitsu$23B$3.5B1.9x1.9x12.0x12.8x
NEC$23B$3.3B1.9x1.8x12.9x12.1x

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Common questions about Servion

When was Servion founded?Servion was founded in 1995.
Where is Servion headquartered?Servion is headquartered in Chennai, India.
Is Servion publicly listed?No, Servion is a private, VC-backed company.
How much funding has Servion raised?Servion has raised $140M across 2 funding rounds.
What was Servion's last funding round?Servion's last funding round was a $74M undisclosed-stage round in May 2017, led by Everstone.
Who are Servion's investors?Servion's investors include Everstone.
Which companies are comparable to Servion?Companies comparable to Servion include IBM, Tata Consultancy Services, Atlassian, Twilio, Telegram and Discord.
How many companies has Servion acquired?Servion has acquired 1 company, including Innoveo.
What was the largest acquisition by Servion?The $20M acquisition of Innoveo in March 2018 is the largest acquisition Servion has made to date.

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