Everise Acquisition, Valuation, Funding & Investors

Everise was acquired by Brookfield Business Corp for $1B in December 2020, a 3.4x multiple on $300M of revenue.

Everise acquisition price

$1B

Acquired by Brookfield Business Corp · Dec 2020

Everise revenue at acquisition

$300M

Last twelve months · Dec 2020

Everise revenue multiple at acquisition

3.4x

EV/Revenue · Dec 2020

Everise EBITDA multiple at acquisition

25.7x

EV/EBITDA · Dec 2020

Everise Overview

About Everise

Everise is a customer experience outsourcing company providing services across digital, voice, and back-office channels for global brands. Headquartered in Plantation, Florida, with delivery centers in India, the Philippines, and Latin America, Everise manages interactions for verticals including healthcare, technology, and retail through AI-enhanced platforms.


Founded

2016

HQ

SingaporeSingapore

Status

Acquired

Customer focus

B2B

Revenue model

Services

Revenue

$417M (Oct 2023)

Valuation

$1B (Oct 2023)

Everise Acquisition

Everise was acquired by Brookfield Business Corp for $1B on 8 December 2020.

The acquisition price implies a 3.4x revenue and 25.7x EBITDA multiple on $300M of revenue.

Everise Holdings is a provider of customer management solutions serving primarily healthcare and technology sector clients in the U.S. Brookfield Business Partners L.P. and institutional partners completed the acquisition of Everise Holdings from Everstone Capital Asia Pte Ltd on January 8, 2021, for a total deal value of $360 million comprising $240 million in equity and $120 million in financing. Brookfield's share represented approximately 35% ownership interest valued at $85 million, with Sudhir Agarwal and Sunrise BPO retaining a minority stake. The transaction was announced on December 7, 2020, with regulatory approvals obtained by the January closing. At the time of acquisition, Everise reported annual revenue of $300 million and operating profit of $40 million for its fiscal year ended September 30, 2020, establishing it as an established player in customer management outsourcing.

Everise acquisition details
AcquirerDateTypePriceEV/RevenueEV/EBITDA
8 Dec 2020PE buyout$1B3.4x25.7x

Everise Valuation

Everise is currently valued at $1B, based on its strategic investment round in October 2023. Read the announcement ↗

The round included Warburg Pincus.

Everise valuation by funding round

Everise valuation by funding round
DateStageValuationRevenue Multiple
Oct 2023Strategic investment$1B2.4x

Everise Revenue

Everise's latest recorded revenue is $417M, as of its strategic investment round in October 2023. At a $1B valuation, that implies a 2.4x revenue multiple.

Everise revenue by funding round

Everise revenue and valuation multiple by funding round
DateRevenue *ValuationRevenue MultipleStage
Oct 2023$417M$1B2.4xStrategic investment

* Revenue (or ARR) figures are the values recorded alongside each funding round. Typically run-rate revenue at the time of the deal, or a reported LTM (last 12 months) revenue.

Everise Funding History

Everise has raised 1 funding round.

Everise funding rounds
DateStageInvestorsValuationDeal Summary
Oct 2023Strategic investmentWarburg Pincus$1BWarburg Pincus agreed on 3 October 2023 to invest in Everise, joining existing investor Brookfield, and the investment closed on 21 December 2023. The transaction valued the business at about USD 1 billion after less than seven years of operation. Both investors planned to support expansion and acquisitions. Everise provides healthcare services outsourcing and customer experience solutions to clients in transport, logistics, insurance, financial services and technology. It was founded in 2016, has about 19,000 customer service agents and operates across eight markets.

Who has invested in Everise?

1 investor has backed Everise across its funding rounds, including Warburg Pincus.


Everise Investors

Investors in Everise by funding rounds participated
InvestorHQRoundsRoleFirst check

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Acquisitions by Everise

Everise has acquired 4 companies to date.

Last acquisition by Everise was on September 24th 2024. Everise acquired Continuum Global Solutions for undisclosed valuation.


Latest Acquisitions by Everise

Continuum Global Solutions
Trusource Labs
Hyperlab
C3/CustomerContactChannels
Description
Continuum Global Solutions is a provider of omni-channel contact center software serving customer experience operations in retail, finance, and healthcare. The platform integrates voice, chat, email, and social media routing with AI-driven analytics. Headquartered in the United States, Continuum Global Solutions supports enterprises with workforce optimization and compliance recording features.
Trusource Labs is an Austin-headquartered technical support provider for Internet of Things and Apple devices. The company operates 24/7 help desks with phone, chat, video tutorials, social media, and knowledge bases, customizing experiences for privacy and security. Trusource Labs supports global innovative firms with multilingual teams handling complex diagnostics and resolutions.
Hyperlab is a Singapore-headquartered conversational AI provider serving Southeast Asia. The firm builds chat, voice, and video bots integrated with Microsoft Dynamics, Zendesk, and Workday for banks, insurers, and telcos. Its Experience Studio supports natural language processing and robotic automation.
C3/CustomerContactChannels is a provider of outsourced contact center services for telecommunications and financial institutions. The firm operates inbound and outbound call centers handling customer support, sales, and collections through multichannel platforms including voice, email, and chat. Its facilities in the United States and Philippines support peak volumes for Fortune 500 corporations.
HQ CountryUnited StatesUnited StatesMalaysiaUnited States
HQ City
Los Angeles, CA
Austin, TX
Kuala Lumpur
Fort Lauderdale, FL
Deal Date24 Sep 20244 Dec 201824 Sep 20181 Oct 2016
Valuationundisclosedundisclosedundisclosed$150M
EV/Revenue
EV/EBITDA

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Everise Competitors

Everise competitors include listed companies like BLS International, McMillan Shakespeare, FESCO Group and TaskUs, and private ones like Sutherland and IntelyCare.

Public and private companies comparable to Everise
CompanyHQStatusRevenueEBITDAValuationRevenue Multiple
SutherlandUnited StatesRochester, NYPrivate--$1B-
BLS InternationalIndiaIndiaPublicly listed$319M$91M$977M2.5x
McMillan ShakespeareAustraliaAustraliaPublicly listed$328M$174M$914M3.3x
IntelyCareUnited StatesBoston, MAPrivate--$1.1B-
FESCO GroupChinaChinaPublicly listed$6.8B$297M$1.1B0.0x
TaskUsUnited StatesUnited StatesPublicly listed$1.2B$217M$834M1.0x

Everise Public Comps

Everise is no longer listed, but its public comps include BLS International, McMillan Shakespeare, FESCO Group, TaskUs, Beyondsoft, transcosmos, SMS, Barrett Bus Services, IBEX and TKC.

Last FYEV/RevenueEV/EBITDA
RevenueEBITDALast FYLTM2027ELast FYLTM2027E
BLS International$319M$91M2.8x2.5x9.7x8.8x
McMillan Shakespeare$328M$174M4.4x3.3x8.2x11.0x
FESCO Group$6.8B$297M0.0x0.0x0.5x0.9x
TaskUs$1.2B$217M1.0x1.0x5.5x5.0x
Beyondsoft$1B$33M0.6x0.6x17.6x-
transcosmos$2.5B$152M0.2x0.2x3.2x-
SMS$409M($62M)2.9x2.8x(19.2x)17.5x
Barrett Bus Services$1.2B$80M0.5x0.5x8.3x10.1x

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Common questions about Everise

When was Everise founded?Everise was founded in 2016.
Where is Everise headquartered?Everise is headquartered in Singapore, Singapore.
Is Everise publicly listed?No, Everise was acquired by Brookfield Business Corp in December 2020.
Who acquired Everise?Everise was acquired by Brookfield Business Corp in December 2020.
How much was Everise acquired for?Everise was acquired for $1B in December 2020, a 3.4x revenue multiple.
What is Everise's valuation?Everise was last valued at $1B in its strategic investment round in October 2023.
What was Everise's last funding round?Everise's last funding round was a strategic investment round in October 2023.
Who are Everise's investors?Everise's investors include Warburg Pincus.
What is Everise's revenue?Everise's latest recorded revenue is $417M (October 2023).
What is Everise's revenue multiple?Everise's latest valuation implies a 2.4x revenue multiple ($1B valuation on $417M of revenue).
Which companies are comparable to Everise?Companies comparable to Everise include Sutherland, BLS International, McMillan Shakespeare, IntelyCare, FESCO Group and TaskUs.
How many companies has Everise acquired?Everise has acquired 4 companies, including Continuum Global Solutions, Trusource Labs, Hyperlab and C3/CustomerContactChannels.
What was the largest acquisition by Everise?The $150M acquisition of C3/CustomerContactChannels in October 2016 is the largest acquisition Everise has made to date.

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