Dixa Funding, Investors & Competitors
Dixa has raised $158M across 5 funding rounds, most recently a $105M Series C in July 2021.
Last Dixa funding round
$105M
Series C · Jul 2021
Cumulative funding Dixa raised
$158M
across 5 funding rounds
Key investors in Dixa
Seed Capital
Project A Ventures
Notion Capital
General Atlantic
Damgaard Company
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Lars Thinggaard- Nikolaj Kornum
About Dixa
Dixa is a conversational customer engagement platform headquartered in Copenhagen, Denmark. The software unifies customer data and channels such as email, chat, phone, and messaging to enable real-time agent interactions. Founded in 2015, Dixa serves brands across Europe and North America with tools for personalized support. The platform integrates with tools like Zendesk and Intercom, supporting scalability for enterprises. Dixa expanded to offices in London and New York, processing millions of conversations annually for clients in retail and telecom sectors.
Founded
2015
HQ
CopenhagenWebsite
Status
Privately held
Customer focus
B2B
Revenue model
Subscription
Dixa Funding History
Dixa has raised a total of $158M across 5 funding rounds.
Dixa's first fundraising round was a $1M seed round in May 2016. The most recent completed round was a $105M Series C in July 2021.
Dixa funding rounds
| Date | Stage | Investors | Raised | Deal Summary |
|---|---|---|---|---|
| Jul 2021 | Series C | General Atlantic (lead); Seed Capital; Project A Ventures; Notion Capital | $105M | Dixa is a Copenhagen-based customer engagement platform founded in 2015 that enables brands to connect with customers via messaging, live chat, email, and voice. The company evolved from a customer service solution into a broader customer engagement platform with the vision of creating value-driven customer experiences. Dixa announced a Series C funding round of $105 million on July 28, 2021, led by growth equity investor General Atlantic, with participation from existing investors Notion Capital, Project A Ventures, and Seed Capital. This round brought total funding to over $155 million. The company had doubled its revenues year-over-year at the time of the Series C announcement. Dixa planned to use the funding for product development, potential acquisitions (following its January 2021 acquisition of Australian knowledge platform Elevio), and expanding its engineering team fourfold by the end of 2022, while scaling its global presence across offices in Copenhagen, London, New York, Berlin, Kyiv, Tel Aviv, and Melbourne. |
| Feb 2020 | Series B | Notion Capital (lead); Seed Capital; Project A Ventures | $36M | Dixa is a customer engagement platform based in Copenhagen and London that provides conversational customer service software across multiple channels with real-time intelligence capabilities. In February 2020, Dixa closed a $36 million Series B funding round led by Notion Capital, with participation from existing investors Project A Ventures and SEED Capital. This round came less than a year after the company raised a $14 million Series A. According to Dixa's announcement, the company had achieved a 1,800% increase in monthly recurring revenue since its global launch in January 2018 and grown from 12 to 120 employees across five offices in Copenhagen, London, Berlin, Kyiv, and Lviv by the end of 2019. The capital was intended to accelerate product development, with focus on data handling innovation and third-party software integrations. Notion Capital's General Partner Jos White highlighted customer service as one of the largest software categories and praised Dixa's potential to unify fragmented market silos with a platform offering real-time intelligence across any channel. The company continued to raise follow-on capital, securing a $105 million Series C in July 2021 led by General Atlantic with participation from existing investors. |
| Feb 2019 | Series A | Project A Ventures (lead); Seed Capital | $14M | Dixa, a Copenhagen-based SaaS developer of cloud-based customer service software founded in 2015, raised $14 million in its Series A funding round on approximately August 2, 2019, led by Project A Ventures with participation from early investor SEED Capital. The platform, known as the Customer Friendship Platform, targets customer-centric brands with 5 to 500 customer-facing agents across industries like travel, eCommerce, FinTech, and logistics, serving clients in 23 countries including Bosch, Interflora, Hay, and Too Good To Go. The funds were allocated to expand market presence in Europe and the U.S., accelerate development of next-generation customer engagement software, and open new offices in London and Berlin. Prior to this round, Dixa had raised $2.8 million from investors including Lars Thinggaard, Nikolaj Kornum, Preben Damgaard, and SEED Capital. The company emerged from stealth in 2017, launched globally in 2018, and prior to the Series A, achieved a 550% increase in monthly revenue over the past 12 months. |
| Jan 2018 | Seed | Seed Capital (lead); Damgaard Company | $2M | - |
| May 2016 | Seed | Nikolaj Kornum; Lars Thinggaard | $1M | - |
Who has invested in Dixa?
7 investors have backed Dixa across its funding rounds, including Seed Capital, Project A Ventures, Notion Capital, General Atlantic, Damgaard Company and Lars Thinggaard.
Lead investors include General Atlantic, Notion Capital, Project A Ventures and Seed Capital.
Dixa Investors
| Investor | HQ | Rounds | Role | First check |
|---|---|---|---|---|
| Copenhagen | 4 | Lead | Jan 2018 | |
 Berlin | 3 | Lead | Feb 2019 | |
 London | 2 | Lead | Feb 2020 | |
| Nikolaj Kornum | -- | 1 | Participant | May 2016 |
 New York City, NY | 1 | Lead | Jul 2021 | |
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Benchmark 350K+ Funding Rounds and Disclosed VC Valuation Multiples
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Start Free TrialAcquisitions by Dixa
Dixa has acquired 3 companies to date.
Last acquisition by Dixa was on March 10th 2022. Dixa acquired Solvemate for $43M.
Latest Acquisitions by Dixa
| Description | Solvemate is a conversational AI platform for customer service chatbots, powering personalized self-service at scale. The Zurich-based tool at solvemate.com integrates with CRMs for quick learning and resolutions, trusted by On Running, musicMagpie, and JustPark. Clients achieve cost reductions through contextual engines and industry templates. | Miuros is a Paris-based customer service performance platform integrating with CRM systems like Salesforce. The tool analyzes interactions across channels to enhance agent productivity, response quality, and team efficiency. Dashboards track KPIs for reps and managers, incorporating speech analytics and ticket routing. Miuros serves contact centers in Europe handling multilingual support. | Elevio is a Melbourne-based provider of contextual customer support tools for websites, promoting self-service through in-app guides, tooltips, and feedback mechanisms. The platform boosts user engagement by delivering timely help, resulting in higher pages per session, longer site time, lower bounce rates, and increased return visits for digital products. |
| HQ Country | |  |  |
| HQ City | Berlin | Lyon | Melbourne |
| Deal Date | 10 Mar 2022 | 10 Mar 2022 | 17 Feb 2021 |
| Valuation | $43M | undisclosed | $15M |
| EV/Revenue | |||
| EV/EBITDA | |||
This data is available for Pro users. Sign up to see all Dixa acquisitions and their M&A valuation multiples. Start Free Trial | |||
Dixa Competitors
Dixa competitors include listed companies like Atlassian, Twilio and Zoom, and private ones like Telegram, Discord and Genesys.
| Company | HQ | Status | Revenue | EBITDA | Valuation | Revenue Multiple |
|---|---|---|---|---|---|---|
| Australia | Publicly listed | $6.6B | $142M | $49B | 7.2x | |
| United States | Publicly listed | $5.1B | $251M | $38B | 6.3x | |
 Dubai | Private | - | - | $30B | - | |
| United States | Publicly listed | $4.9B | $2.6B | $27B | 3.9x | |
| San Francisco, CA | Private | $445M | - | $15B | 33.7x | |
| San Francisco, CA | Private | $2.1B | $900M | $15B | 7.1x |
Dixa Public Comps
Dixa is still privately-owned, but its public comps include Atlassian, Twilio, Zoom, iFlytek, Dropbox, Amdocs, NICE, RingCentral, Tata Communications and Box.
| Last FY | EV/Revenue | EV/EBITDA | ||||||
|---|---|---|---|---|---|---|---|---|
| Revenue | EBITDA | Last FY | LTM | 2027E | Last FY | LTM | 2027E | |
| $6.6B | $142M | 7.4x | 7.2x | 342.1x | 23.7x | |||
| $5.1B | $251M | 7.1x | 6.3x | 144.6x | 30.2x | |||
| $4.9B | $2.6B | 4.0x | 3.9x | 7.7x | 9.1x | |||
| $4B | $465M | 3.7x | 3.4x | 31.7x | 40.6x | |||
| $2.5B | $854M | 4.4x | 4.4x | 12.9x | 9.4x | |||
| $4.5B | $922M | 1.6x | 1.5x | 7.9x | 6.0x | |||
| $2.9B | $849M | 2.1x | 1.9x | 7.1x | 6.3x | |||
| $2.5B | $339M | 3.0x | 2.9x | 22.1x | 10.5x | |||
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Common questions about Dixa
| When was Dixa founded? | Dixa was founded in 2015. |
| Where is Dixa headquartered? | Dixa is headquartered in Copenhagen, Denmark. |
| Is Dixa publicly listed? | No, Dixa is a private, VC-backed company. |
| How much funding has Dixa raised? | Dixa has raised $158M across 5 funding rounds. |
| What was Dixa's last funding round? | Dixa's last funding round was a $105M Series C in July 2021, led by General Atlantic. |
| Who are Dixa's investors? | Dixa's investors include Seed Capital, Project A Ventures, Notion Capital, Nikolaj Kornum, General Atlantic, Lars Thinggaard and Damgaard Company. |
| Which companies are comparable to Dixa? | Companies comparable to Dixa include Atlassian, Twilio, Telegram, Zoom, Discord and Genesys. |
| How many companies has Dixa acquired? | Dixa has acquired 3 companies, including Solvemate, Miuros and Elevio. |
| What was the largest acquisition by Dixa? | The $43M acquisition of Solvemate in March 2022 is the largest acquisition Dixa has made to date. |
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