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- UserZoom
UserZoom Acquisition, Valuation, Funding & Investors
UserZoom was acquired by UserTesting for $800M in April 2023.
UserZoom acquisition price
$800M
Acquired by UserTesting · Apr 2023
UserZoom revenue
$100M
Undisclosed stage · Apr 2021
Cumulative funding UserZoom raised
$134M
across 2 funding rounds
Key investors in UserZoom
StepStone Group
Trident Capital
Blue Owl Capital Corp.
Sunstone Partners
About UserZoom
UserZoom is a provider of Experience Insights Management solutions for digital teams worldwide. The platform standardizes user research in design processes with software for UX insights collection. Founded in 2007, UserZoom maintains offices in Campbell, California; Louisville, Colorado; New York; London; Manchester; Barcelona; and Madrid.
Founded
2007
HQ
Website
Status
Acquired
Customer focus
B2B
Revenue model
Subscription
Revenue
$100M (Apr 2021)
Valuation
$800M (Apr 2021)
UserZoom Acquisition
UserZoom was acquired by UserTesting for $800M on 3 April 2023.
Before the acquisition UserZoom had raised $134M across 2 funding rounds.
| Acquirer | Date | Type | Price |
|---|---|---|---|
| 3 Apr 2023 | PE buyout | $800M |
UserZoom Valuation
UserZoom is currently valued at $800M, based on its undisclosed-stage round in April 2021.
The $100M round was led by Blue Owl Capital Corp..
UserZoom valuation by funding round
| Date | Stage | Valuation | Revenue Multiple |
|---|---|---|---|
| Apr 2021 | Undisclosed stage | $800M | 8.0x |
UserZoom Revenue
UserZoom's latest recorded revenue is $100M, as of its undisclosed-stage round in April 2021. At a $800M valuation, that implies a 8.0x revenue multiple.
UserZoom revenue by funding round
| Date | Revenue * | Valuation | Revenue Multiple | Stage |
|---|---|---|---|---|
| Apr 2021 | $100M | $800M | 8.0x | Undisclosed stage |
* Revenue (or ARR) figures are the values recorded alongside each funding round. Typically run-rate revenue at the time of the deal, or a reported LTM (last 12 months) revenue.
UserZoom Funding History
UserZoom has raised a total of $134M across 2 funding rounds.
UserZoom's first fundraising round was a $34M Series A in October 2015. The most recent completed round was a $100M undisclosed-stage round in April 2021.
UserZoom funding rounds
| Date | Stage | Investors | Raised | Valuation | Deal Summary |
|---|---|---|---|---|---|
| Apr 2021 | Undisclosed stage | Blue Owl Capital Corp. (lead) | $100M | $800M | UserZoom is the leader in Experience Insights Management (XIM), a platform that helps businesses connect user experience (UX) and customer experience (CX) strategies to gain organization-wide visibility of digital experience performance. The company's solution enables businesses to measure and optimize their digital experiences across all stages of the product lifecycle, both pre and post-launch. In April 2021, UserZoom announced a $100 million funding round led by Owl Rock Capital, with proceeds designated for expanding the XIM solution and acquiring complementary technology. As part of this strategic expansion, UserZoom acquired EnjoyHQ, a customer feedback and insights platform, with integration planned for the second half of 2021. The company demonstrated strong momentum during this period, achieving 'rule of 40' financial performance in 2020 and building a customer base of 1,000+ clients globally. In March 2022, Thoma Bravo made a majority investment in UserZoom at an $800 million valuation, adding 100 full-time employees in 2021. Subsequently, in October 2022, UserTesting was taken private by Thoma Bravo and Sunstone Partners, with plans announced to combine UserTesting with UserZoom under Thoma Bravo ownership. |
| Oct 2015 | Series A | Sunstone Partners (lead); StepStone Group; Trident Capital | $34M | - | - |
Who has invested in UserZoom?
4 investors have backed UserZoom across its funding rounds, including StepStone Group, Trident Capital, Blue Owl Capital Corp. and Sunstone Partners.
Lead investors include Blue Owl Capital Corp. and Sunstone Partners.
UserZoom Investors
| Investor | HQ | Rounds | Role | First check |
|---|---|---|---|---|
| 1 | Lead | Oct 2015 | ||
| 1 | Participant | Oct 2015 | ||
This data is available for Pro users. Sign up to see all 4 UserZoom investors. Start Free Trial | ||||
Benchmark 350K+ Funding Rounds and Disclosed VC Valuation Multiples
Sign up to see data on 350K+ funding rounds and disclosed revenue and EBITDA valuation multiples, from seed, through growth stage, to pre-IPO.
Start Free TrialAcquisitions by UserZoom
UserZoom has acquired 5 companies to date.
Last acquisition by UserZoom was on May 19th 2022. UserZoom acquired TESTAPIC for undisclosed valuation.
Latest Acquisitions by UserZoom
| Description | TESTAPIC is a Poland-based crowdsourcing platform for usability testing of websites and mobile applications. The service leverages a global panel of testers to deliver video-recorded sessions, feedback reports, and quantitative metrics. Clients from e-commerce, fintech, and SaaS sectors use TESTAPIC to identify UX issues and optimize digital experiences pre-launch. | EnjoyHQ is a customer feedback platform used by teams at Adobe, Booking.com, and Grubhub. Amsterdam-headquartered EnjoyHQ centralizes qualitative research data, enabling product and design teams to quantify insights, create research projects, generate reports, and share findings organization-wide. The tool processes video interviews, surveys, and notes to surface actionable customer experience improvements. | Validately is a New York-based user research platform founded in 2013 for UX testing on mobile and desktop. It supports unmoderated studies, live interviews, and prototypes with tools used by teams at Google, Salesforce, Amazon, and Citi. The platform recruits from a 100,000-participant panel and integrates with Figma and UserTesting for rapid insights. | WhatUsersDo is a London-based usability testing platform offering remote video sessions with a pan-European panel of internet users. Clients observe screen recordings and hear verbal feedback on website prototypes and live sites. Founded in 2008, it serves major brands including TUI, BT, and Comet alongside thousands of small and medium enterprises across Europe. | |
| HQ Country | |||||
| HQ City | Paris | Los Angeles, CA | New York City, NY | London | |
| Deal Date | 19 May 2022 | 15 Apr 2021 | 20 Jun 2019 | 8 Jan 2018 | |
| Valuation | undisclosed | undisclosed | undisclosed | undisclosed | |
| EV/Revenue | |||||
| EV/EBITDA | |||||
This data is available for Pro users. Sign up to see all UserZoom acquisitions and their M&A valuation multiples. Start Free Trial | |||||
UserZoom Competitors
UserZoom competitors include listed companies like Clarivate, Appen and Wolters Kluwer, and private ones like GWI, Morning Consult and Alida.
| Company | HQ | Status | Revenue | EBITDA | Valuation | Revenue Multiple |
|---|---|---|---|---|---|---|
| Private | - | - | $850M | - | ||
| Private | $50M | - | $1B | - | ||
| Publicly listed | $2.5B | $829M | $1.2B | 2.2x | ||
| Private | - | - | $1.5B | - | ||
| Publicly listed | $231M | $9M | $199M | 0.6x | ||
| Publicly listed | $7.1B | $2.5B | $18B | 3.1x |
UserZoom Public Comps
UserZoom is no longer listed, but its public comps include WingArc1st, Similarweb, Beijing Join-Cheer, Cognyte Software, Plus Alpha Consulting, Beijing Dataway Horizon, Latent View Analytics, Claritev, Happiest Minds Technologies and Clarivate.
| Last FY | EV/Revenue | EV/EBITDA | ||||||
|---|---|---|---|---|---|---|---|---|
| Revenue | EBITDA | Last FY | LTM | 2027E | Last FY | LTM | 2027E | |
| $199M | $70M | 3.5x | 3.3x | 10.0x | 10.5x | |||
| $283M | ($15M) | 2.5x | 2.3x | (48.6x) | 26.2x | |||
| $386M | $11M | 1.9x | - | 68.9x | - | |||
| $400M | $21M | 1.5x | 1.4x | 27.6x | 9.8x | |||
| $110M | $36M | 4.2x | 3.8x | 12.9x | 9.4x | |||
| $54M | ($3M) | 9.8x | - | (184.5x) | - | |||
| $111M | $27M | 4.4x | 4.0x | 17.8x | 18.2x | |||
| $965M | $466M | 5.4x | 5.2x | 11.2x | 8.5x | |||
This data is available for Pro users. Sign up to see all UserZoom competitors and their valuation data. Start Free Trial | ||||||||
Common questions about UserZoom
| When was UserZoom founded? | UserZoom was founded in 2007. |
| Where is UserZoom headquartered? | UserZoom is headquartered in San Jose, CA, United States. |
| Is UserZoom publicly listed? | No, UserZoom was acquired by UserTesting in April 2023. |
| Who acquired UserZoom? | UserZoom was acquired by UserTesting in April 2023. |
| How much was UserZoom acquired for? | UserZoom was acquired for $800M in April 2023. |
| What is UserZoom's valuation? | UserZoom was last valued at $800M in its undisclosed-stage round in April 2021. |
| How much funding has UserZoom raised? | UserZoom has raised $134M across 2 funding rounds. |
| What was UserZoom's last funding round? | UserZoom's last funding round was a $100M undisclosed-stage round in April 2021, led by Blue Owl Capital Corp.. |
| Who are UserZoom's investors? | UserZoom's investors include Sunstone Partners, StepStone Group, Blue Owl Capital Corp. and Trident Capital. |
| What is UserZoom's revenue? | UserZoom's latest recorded revenue is $100M (April 2021). |
| What is UserZoom's revenue multiple? | UserZoom's latest valuation implies a 8.0x revenue multiple ($800M valuation on $100M of revenue). |
| Which companies are comparable to UserZoom? | Companies comparable to UserZoom include GWI, Morning Consult, Clarivate, Alida, Appen and Wolters Kluwer. |
| How many companies has UserZoom acquired? | UserZoom has acquired 5 companies, including TESTAPIC, EnjoyHQ, Validately, WhatUsersDo and YouEye. |
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