Observe.AI Funding, Investors & Competitors

Observe.AI has raised $214M across 6 funding rounds, most recently a $125M Series C in April 2022.

Last Observe.AI funding round

$125M

Series C · Apr 2022

Cumulative funding Observe.AI raised

$214M

across 6 funding rounds

Key investors in Observe.AI

  • Emergent Ventures
  • Nexus Venture Partners
  • Scale Venture Partners
  • Y Combinator
  • Menlo Ventures
  • N47
  • NGP Capital
  • Steadview Capital

Observe.AI Overview

About Observe.AI

Observe.AI is a San Francisco-headquartered platform deploying conversational AI agents for contact centers. It automates 40 percent of calls for clients like SoFi, DoorDash, and Prudential, with real-time agent assist and post-call insights from 1 billion interactions. Founded in 2017, Observe processes 100 million minutes monthly, boosting resolution rates by 30 percent.


Founded

2017

HQ

United StatesSan Francisco, CA

Website

observe.ai

Status

Privately held

Customer focus

B2B

Revenue model

Subscription

Observe.AI Funding History

Observe.AI has raised a total of $214M across 6 funding rounds.

Observe.AI's first fundraising round was a $900K pre-seed round in August 2017. The most recent completed round was a $125M Series C in April 2022.

Observe.AI funding rounds

Observe.AI funding rounds
DateStageInvestorsRaisedDeal Summary
Apr 2022Series CSoftBank Group (lead); Menlo Ventures; N47; Emergent Ventures; Scale Venture Partners; Steadview Capital; NGP Capital; Zoom; Carya Venture Partners; Nexus Venture Partners$125MObserve.AI is an Intelligent Workforce Platform that transforms contact centers through AI-powered conversation intelligence and agent coaching. The company's cloud-based solution analyzes customer interactions to provide insights spanning revenue generation, customer experience, operational efficiency, and risk and compliance management, replacing traditional manual quality assurance that samples only 1-3% of calls with 100% visibility. In April 2022, Observe.AI closed a $125 million Series C funding round led by SoftBank Vision Fund 2 with participation from Zoom Video Communications and other investors including Menlo Ventures, Nexus Venture Partners, and others, bringing total funding to $213 million. The company had just closed its fiscal year ending January 31, 2022, with nearly 150% ARR growth, a 125% year-over-year increase in customers with $100K or more in ARR, and a 40% increase in its enterprise customer base. Observe.AI's platform showed significant traction with a 3X year-over-year increase in customer interactions analyzed by its AI engine, a 426% increase in AI-powered agent evaluations, and a 201% increase in AI-powered agent coaching sessions. Strategic customer acquisitions during this period included major names like Concentrix, Pearson, and Assurance IQ, with one Fortune 500 customer committing $1M in ARR. The company indicated its revenue was in the "healthy eight-figure range" but did not disclose specific revenue figures publicly. This momentum and market position reflected the broader demand for AI-driven contact center solutions in an industry estimated to have $24 billion in annual technology investments yet suffering from systemic visibility challenges in customer interactions.
Sep 2020Series BMenlo Ventures (lead); N47; Emergent Ventures; Scale Venture Partners; NGP Capital; Bossa Invest$54MObserve.AI is an AI-powered Intelligent Workforce Platform for contact centers, leveraging technologies like automatic speech recognition and natural language processing to analyze customer interactions, automate workflows, improve agent performance, and drive revenue generation, customer experience, and operational efficiency. It serves over 150 customers including Pearson, Alcon Laboratories, and Concentrix as of September 2020. In its Series B round on approximately September 15, 2020, Observe.AI raised $54 million led by Menlo Ventures, with participation from investors including Next47 (N47), NGP Capital, Scale Venture Partners, and others; Menlo Ventures partner Steve Sloane joined the board post-round. The company reported 600% revenue growth over the last 12 months prior to the round, added over 20,000 agent licenses, and grew its team to 100 people; post-round, it continued 300% year-over-year revenue growth. Funds were intended to support growth and innovation in turning contact centers into growth centers by surfacing AI-driven insights from customer calls, where traditionally only 1-2% are manually analyzed. Following the Series B, Observe.AI acquired Scope.AI in August 2021 to enter the omnichannel market and announced nearly 150% ARR growth for its fiscal year ending January 31, 2022, with 125% YoY increase in customers at $100K+ ARR, 40% enterprise customer growth, 3X increase in interactions analyzed, 426% rise in AI agent evaluations, and 201% in AI coaching sessions. In April 2022, it raised a $125M Series C led by SoftBank Vision Fund 2 with Zoom participation, bringing total funding to $213M. The company has sustained strong traction, with later highlights including 155% net new bookings growth in H1 FY2024 and $8M incremental revenue for a healthcare customer.
Dec 2019Series AScale Venture Partners (lead); Emergent Ventures; Z Nation Lab; Steadview Capital; 01 Advisors; Nexus Venture Partners; Oana Olteanu$26MObserve.AI is an AI-powered platform for agent enablement in voice customer service, providing real-time coaching, insights, and analytics to improve contact center performance. The company raised $26 million in a Series A funding round on December 10, 2019, led by Scale Venture Partners, with participation from Nexus Venture Partners, Steadview Capital, 01 Advisors, and Emergent Ventures, bringing total funding to $34 million including a prior $8 million round. The investment aimed to expand the US-India team globally and accelerate product development, with Andy Vitus from Scale joining the board. At the time of the round, Observe.AI served over 100 customers including Tripadvisor, Microsoft, and ERCBPO, analyzing more than 250,000 calls daily across seven countries. The company had grown its team from 15 to 60 people across offices in San Francisco, India, and Dallas during 2019. Alliances drove over 50% of revenues that year, with product enhancements enabling 86% efficiencies in quality assurance processes and real-time agent coaching. Observe.AI expected a 4X increase in annual recurring revenue in 2020, supported by partnerships like integration with Microsoft's Azure marketplace. No post-money valuation, specific revenue or ARR figures, EBITDA, or valuation multiples were disclosed for this round. The platform differentiates by analyzing 100% of calls using AI and machine learning, compared to traditional 1-2% monitoring.
May 2018Series ANexus Venture Partners (lead); Gokul Rajaram; Emergent Ventures; Y Combinator; Liquid 2 Ventures; MGV; Jonathan Downey; Hack VC; Nick Candito$8MObserve.AI is an artificial intelligence platform for call centers that uses speech recognition and natural language processing to provide real-time feedback and guidance to customer service agents. The company was founded in May 2017 by Akash Singh, Sharath Keshava Narayana, and Swapnil Jain, with headquarters in Santa Clara, California, and a tech team based in Bengaluru, India. In August 2018, Observe.AI raised $8 million in Series A funding led by Nexus Venture Partners, with participation from MGV, Liquid 2 Ventures, Hack VC, and existing investors Emergent Ventures and Y Combinator, which had backed the company as part of its winter 2018 batch. The platform assists call center agents by automating tasks such as form completion, providing in-call guidance, and helping agents locate information quickly. The company already counted one of the largest call centers in the United States among its customers and had established a partnership with Talkdesk to expand distribution of its voice AI capabilities.
Jan 2018Pre-seedY Combinator (lead)$100K-
Aug 2017Pre-seedEmergent Ventures (lead)$900K-

Who has invested in Observe.AI?

21 investors have backed Observe.AI across its funding rounds, including Emergent Ventures, Nexus Venture Partners, Scale Venture Partners, Y Combinator, Menlo Ventures and N47.

Lead investors include SoftBank Group, Menlo Ventures, Scale Venture Partners, Nexus Venture Partners, Y Combinator and 1 other investor.


Observe.AI Investors

Investors in Observe.AI by funding rounds participated
InvestorHQRoundsRoleFirst check
Emergent VenturesUnited StatesSan Francisco, CA5LeadAug 2017
Scale Venture PartnersUnited StatesSan Francisco, CA3LeadDec 2019
Nexus Venture PartnersUnited StatesSan Francisco, CA3LeadMay 2018
Menlo VenturesUnited StatesSan Francisco, CA2LeadSep 2020
N47United StatesSan Francisco, CA2ParticipantSep 2020
Y CombinatorUnited StatesSan Francisco, CA2LeadJan 2018
Steadview CapitalUnited KingdomLondon2ParticipantDec 2019
NGP CapitalUnited StatesSan Francisco, CA2ParticipantSep 2020
Gokul RajaramUnited StatesSan Francisco, CA1ParticipantMay 2018
SoftBank GroupJapanTokyo1LeadApr 2022
Liquid 2 VenturesUnited StatesSan Francisco, CA1ParticipantMay 2018
Z Nation LabIndiaMumbai1ParticipantDec 2019
MGVUnited StatesSan Francisco, CA1ParticipantMay 2018

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Benchmark 350K+ Funding Rounds and Disclosed VC Valuation Multiples

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Acquisitions by Observe.AI

Observe.AI has acquired 2 companies to date.

Last acquisition by Observe.AI was on March 16th 2025. Observe.AI acquired Dubdub.ai for undisclosed valuation.


Latest Acquisitions by Observe.AI

Dubdub.ai
ScopeAI
Description
Dubdub.ai is a Tel Aviv-based AI dubbing platform that generates multilingual video content by automating lip-sync, voice cloning, and translation processes for audio and video files. Supporting over 30 languages with context-aware neural networks, it reduces production costs by up to 90 percent compared to traditional methods and delivers results in minutes rather than weeks. The service caters to content creators, educators, and enterprises, enabling scalable localization for YouTube channels, corporate training videos, and marketing campaigns without requiring studio facilities.
ScopeAI is an AI tool that analyzes customer support conversations using NLP to surface actionable insights. It integrates with Zendesk, Intercom, and Salesforce Service Cloud, tagging feedback trends for product teams at SaaS companies worldwide.
HQ CountryIndiaUnited States
HQ City
Bangalore
San Francisco, CA
Deal Date16 Mar 202531 Aug 2021
Valuationundisclosedundisclosed
EV/Revenue
EV/EBITDA

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Observe.AI Competitors

Observe.AI competitors include listed companies like Fractal Analytics and SAP, and private ones like Genesys, Glean, Legora and Factory.

Public and private companies comparable to Observe.AI
CompanyHQStatusRevenueEBITDAValuationRevenue Multiple
GenesysUnited StatesSan Francisco, CAPrivate$2.1B$900M$15B7.1x
GleanUnited StatesSan Francisco, CAPrivate$100M-$7.2B72.0x
LegoraSwedenStockholmPrivate$100M-$5.6B56.0x
FactoryUnited StatesSan Francisco, CAPrivate--$5B-
Fractal AnalyticsIndiaIndiaPublicly listed$344M$50M$1.3B3.4x
SAPGermanyGermanyPublicly listed$42B$13B$248B5.4x

Observe.AI Public Comps

Observe.AI is still privately-owned, but its public comps include Palantir, CrowdStrike, SAP, Salesforce, ServiceNow, Snowflake, Adobe, Datadog, Moody's and Workday.

Last FYEV/RevenueEV/EBITDA
RevenueEBITDALast FYLTM2027ELast FYLTM2027E
Palantir$4.5B$1.5B92.6x58.1x285.0x97.4x
CrowdStrike$4.8B($12M)51.4x44.5x(19816.2x)151.0x
SAP$42B$13B5.8x5.4x18.4x17.1x
Salesforce$42B$13B5.5x5.2x17.8x12.2x
ServiceNow$13B$2.6B11.1x9.6x57.2x25.0x
Snowflake$4.7B($1.3B)25.6x21.0x(94.1x)121.7x
Adobe$24B$9.3B4.3x3.9x10.9x8.2x
Datadog$3.4B($588K)23.6x19.4x(137813.0x)77.6x

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Common questions about Observe.AI

When was Observe.AI founded?Observe.AI was founded in 2017.
Where is Observe.AI headquartered?Observe.AI is headquartered in San Francisco, CA, United States.
Is Observe.AI publicly listed?No, Observe.AI is a private, VC-backed company.
How much funding has Observe.AI raised?Observe.AI has raised $214M across 6 funding rounds.
What was Observe.AI's last funding round?Observe.AI's last funding round was a $125M Series C in April 2022, led by SoftBank Group.
Who are Observe.AI's investors?Observe.AI's investors include Emergent Ventures, Scale Venture Partners, Nexus Venture Partners, Menlo Ventures, N47, Y Combinator, Steadview Capital, NGP Capital, Gokul Rajaram, SoftBank Group and 11 others.
Which companies are comparable to Observe.AI?Companies comparable to Observe.AI include Genesys, Glean, Legora, Factory, Fractal Analytics and SAP.
How many companies has Observe.AI acquired?Observe.AI has acquired 2 companies, including Dubdub.ai and ScopeAI.

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