- Companies
- Decagon
Decagon Revenue, Valuation, Funding & Investors
Decagon is valued at $4.5B as of January 2026.
Last Decagon valuation
$4.5B
Series D · Jan 2026
Last Decagon funding round
$250M
Series D · Jan 2026
Decagon revenue
$10M
Series C · Jun 2025
Key investors in Decagon
Andreessen Horowitz
Accel
Bain Capital Ventures
Ribbit Capital
Forerunner
A*
About Decagon
Decagon is a San Francisco-based provider of a conversational AI platform for customer support across web, mobile, and voice channels. The platform allows non-technical teams to configure AI agents using natural language prompts while developers access full code control via GitHub integration. Decagon powers support for brands like Notion and launched in 2023, enabling deployments in under four weeks without custom engineering.
Founded
2023
HQ
Website
Status
Privately held
Customer focus
B2B
Revenue model
Subscription
Revenue
$10M (Jun 2025)
Valuation
$4.5B (Jan 2026)
Decagon Valuation
Decagon is currently valued at $4.5B, based on its Series D in January 2026.
The $250M round was led by Coatue and Index Ventures, with participation from Avra, GIC, Definition, Forerunner, Ribbit Capital and 4 other investors.
Decagon's valuation has grown 6.9x from $650M at its Series B in October 2024 to $4.5B in January 2026, across 3 priced rounds.
Decagon valuation by funding round
Revenue multiple| Date | Stage | Valuation | Revenue Multiple |
|---|---|---|---|
| Jan 2026 | Series D | $4.5B | - |
| Jun 2025 | Series C | $1.5B | 150.0x |
| Oct 2024 | Series B | $650M | 18.6x |
Decagon Revenue
Decagon's latest recorded revenue is $10M, as of its Series C in June 2025.
Revenue moved from $35M in October 2024 to $10M in June 2025.
Decagon revenue by funding round
| Date | Revenue * | Valuation | Revenue Multiple | Stage |
|---|---|---|---|---|
| Jun 2025 | $10M | $1.5B | 150.0x | Series C |
| Oct 2024 | $35M | $650M | 18.6x | Series B |
* Revenue (or ARR) figures are the values recorded alongside each funding round. Typically run-rate revenue at the time of the deal, or a reported LTM (last 12 months) revenue.
Decagon Funding History
Decagon has raised a total of $481M across 5 funding rounds, plus 1 secondary share sale.
Decagon's first fundraising round was a $30M Series A in June 2024. The most recent completed round was a $250M Series D in January 2026.
Decagon funding rounds
| Date | Stage | Investors | Raised | Valuation | Deal Summary |
|---|---|---|---|---|---|
| Mar 2026 | Secondary | Index Ventures; Definition; Forerunner; Andreessen Horowitz; Ribbit Capital; Coatue | - | - | - |
| Jan 2026 | Series D | Coatue (lead); Index Ventures (lead); Avra; GIC; Definition; Forerunner; Ribbit Capital; T.Capital; Starwood Capital Group; Bain Capital Ventures; Elad Gil | $250M | $4.5B | Decagon is a San Francisco-based company developing conversational AI agents for concierge customer experiences, aiming to replace legacy CRM tools with AI-native platforms that deliver personalized, relationship-based interactions for enterprises in travel, healthcare, retail, financial services, and more. The platform enables rapid deployment of AI agents using Agent Operating Procedures, achieving average deflection rates exceeding 80%, and supports voice channels via partnerships like ElevenLabs. On January 28, 2026, Decagon raised $250 million in a Series D round led by Coatue Management and Index Ventures, with participation from new investors ChemistryVC, Definition Capital, Starwood Capital, GIC (via T.Capital), and others including Avra, Bain Capital Ventures, Elad Gil, Forerunner, and Ribbit Capital. This round tripled the company's valuation to $4.5 billion from $1.5 billion in its June 2025 Series C led by a16z and Accel, which raised $131 million. The funding follows a strong 2025 fiscal year where Decagon added over 100 new global enterprise customers, including Avis Budget Group, Block, and Deutsche Telekom, alongside existing clients like Chime, which reported over 60% reduction in contact-center costs and doubled Net Promoter Score. The capital will accelerate AI agent scaling for hyperscale commerce and customer engagement modernization. Investors highlighted Decagon's first-principles approach to CX, drawing parallels to successes like Figma and Robinhood, amid growing demand for agentic AI in enterprise support. The round underscores strong appetite for AI-driven platforms, positioning Decagon to expand globally across consumer-facing industries. |
| Jun 2025 | Series C | Accel (lead); Andreessen Horowitz (lead); Forerunner; Ribbit Capital; T.Capital; Avra; Bain Capital Ventures; A*; Bond | $131M | $1.5B | Decagon is an AI platform that automates complex customer support tasks using AI agents to deliver concierge-level experiences across channels like voice, chat, email, and SMS, enabling high deflection rates (average nearing 70%, up to 80%+ for customers like Duolingo) and cost reductions (e.g., 95% for ClassPass). The company, founded in 2023, serves enterprise clients including Oura, Duolingo, Avis Budget Group, Chime, and others in travel, finance, health, and retail. On June 23, 2025, Decagon raised $131 million in a Series C funding round at a $1.5 billion post-money valuation, co-led by Accel and Andreessen Horowitz with participation from A*, Bain Capital Ventures, Bond, Avra, Forerunner, and Ribbit Capital. This came after a Series B at $650 million valuation in October 2024 ($65M raised, led by Bain Capital Ventures) and Series A ($35M in July 2024). The funding supports scaling AI agent deployments for authentic brand-customer interactions. By the Series C, Decagon had grown from zero to eight-figure annual recurring revenue (ARR) over the prior year and more than quadrupled its customer base, helping tens of millions of customers while improving CSAT (e.g., 3x for Oura). Sacra later estimated $35M annualized revenue by October/November 2025 (up ~283% YoY from $10M end-2024), implying ~$42.9x revenue multiple at $1.5B valuation, though not directly stated for the round date. Decagon added over 100 new global enterprise customers in 2025. A follow-on $250M Series D in January 2026 tripled valuation to $4.5B (led by Coatue and Index Ventures, with prior investors), reflecting rapid growth in AI customer service amid competitors like Sierra ($104M ARR Nov 2025 at $10B valuation). |
| Oct 2024 | Series B | Bain Capital Ventures (lead); ACME Capital; Accel; A*; Bond | $65M | $650M | Decagon is a San Francisco-based AI company founded in 2023 by Jesse Zhang and Ashwin Sreenivas, specializing in generative AI-powered customer support agents that automate and resolve enterprise inquiries at scale, handle complex business logic, surface voice-of-customer insights, and achieve high resolution rates such as 90% for certain customers managing millions of conversations annually. The agents enhance support operations by simulating human empathy, adaptability, and personalization, empowering teams to focus on strategic roles while providing transparency and control over AI decisions. Decagon has partnered with major enterprises including Duolingo, Notion, Rippling, Eventbrite, and Bilt. On October 15, 2024, Decagon announced a $65 million Series B funding round led by Bain Capital Ventures, with participation from Elad Gil, A*, Accel, BOND Capital, and ACME Capital, bringing total funding to $100 million and quadrupling its valuation to $650 million. The capital will expand the engineering team, accelerate go-to-market efforts, enter new verticals, and introduce modalities like voice to meet demand for AI-driven customer support productivity. Bain Capital Ventures partner Aaref Hilaly highlighted Decagon's proprietary data-driven agents evolving into personal concierges, praising founders' vision and execution. Decagon positions AI as a job enhancer rather than replacer, transforming support staff into AI managers for routine tasks while competing effectively in AI agent benchmarks against rivals. The round reflects strong investor confidence amid growing enterprise adoption of AI for customer service, with Decagon leading innovation in transparent, adaptable agents for complex operations. Legal counsel included Cooley for Decagon and Gunderson Dettmer for investors. |
| Jun 2024 | Seed | Andreessen Horowitz (lead) | $5M | - | - |
| Jun 2024 | Series A | Accel (lead); SV Angel; Matt MacInnis; Jack Altman; Andreessen Horowitz; Mike Vernal; Howie Liu; Aaref Hilaly; Ed Hallen; 515 Ventures; A*; Aaron Levie | $30M | - | - |
Who has invested in Decagon?
26 investors have backed Decagon across its funding rounds, including Andreessen Horowitz, Accel, Bain Capital Ventures, Ribbit Capital, Forerunner and A*.
Lead investors include Coatue, Index Ventures, Accel, Andreessen Horowitz and Bain Capital Ventures.
Decagon Investors
| Investor | HQ | Rounds | Role | First check |
|---|---|---|---|---|
| 4 | Lead | Jun 2024 | ||
| 3 | Participant | Jun 2025 | ||
| 3 | Participant | Jun 2025 | ||
| 3 | Lead | Oct 2024 | ||
| 3 | Lead | Jun 2024 | ||
| 3 | Participant | Jun 2024 | ||
| 2 | Lead | Jan 2026 | ||
| 2 | Participant | Jan 2026 | ||
| 2 | Participant | Jun 2025 | ||
| 2 | Lead | Jan 2026 | ||
| 2 | Participant | Oct 2024 | ||
| 1 | Participant | Jun 2024 | ||
| 1 | Participant | Jun 2024 | ||
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Benchmark 350K+ Funding Rounds and Disclosed VC Valuation Multiples
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Start Free TrialDecagon Competitors
Decagon competitors include listed companies like Fractal Analytics and Presight AI, and private ones like Factory, Legora, Glean and Pendo.
| Company | HQ | Status | Revenue | EBITDA | Valuation | Revenue Multiple |
|---|---|---|---|---|---|---|
| Private | - | - | $5B | - | ||
| Private | $100M | - | $5.6B | 56.0x | ||
| Private | $100M | - | $7.2B | 72.0x | ||
| Private | $100M | - | $2.6B | 26.0x | ||
| Publicly listed | $344M | $50M | $1.3B | 3.4x | ||
| Publicly listed | $825M | $214M | $5.7B | 5.4x |
Decagon Public Comps
Decagon is still privately-owned, but its public comps include Tenable, XtalPi, CorVel, Presight AI, Shenzhen Intellifusion, Liftoff Mobile, SenseTime Group, SoundHound, Intsig Information and Affle 3i.
| Last FY | EV/Revenue | EV/EBITDA | ||||||
|---|---|---|---|---|---|---|---|---|
| Revenue | EBITDA | Last FY | LTM | 2027E | Last FY | LTM | 2027E | |
| $999M | $31M | 4.1x | 3.9x | 129.9x | 15.3x | |||
| $120M | $22M | 24.8x | 21.5x | 134.0x | (141.6x) | |||
| $959M | $175M | 3.5x | - | 19.1x | - | |||
| $825M | $214M | 6.3x | 5.4x | 24.4x | 20.8x | |||
| $200M | ($3M) | 14.3x | 14.6x | (952.5x) | (1086.5x) | |||
| $686M | $203M | 5.9x | - | 20.0x | - | |||
| $748M | ($70M) | 6.9x | 5.8x | (73.5x) | 113.7x | |||
| $169M | $19M | 14.6x | 11.3x | 132.5x | (35.5x) | |||
This data is available for Pro users. Sign up to see all Decagon competitors and their valuation data. Start Free Trial | ||||||||
Common questions about Decagon
| When was Decagon founded? | Decagon was founded in 2023. |
| Where is Decagon headquartered? | Decagon is headquartered in San Francisco, CA, United States. |
| Is Decagon publicly listed? | No, Decagon is a private, VC-backed company. |
| What is Decagon's valuation? | Decagon was last valued at $4.5B in its Series D in January 2026. |
| How much funding has Decagon raised? | Decagon has raised $481M across 5 funding rounds. |
| What was Decagon's last funding round? | Decagon's last funding round was a $250M Series D in January 2026, led by Coatue and Index Ventures. |
| Who are Decagon's investors? | Decagon's investors include Andreessen Horowitz, Forerunner, Ribbit Capital, Bain Capital Ventures, Accel, A*, Index Ventures, Definition, T.Capital, Coatue and 16 others. |
| What is Decagon's revenue? | Decagon's latest recorded revenue is $10M (June 2025). |
| Which companies are comparable to Decagon? | Companies comparable to Decagon include Factory, Legora, Glean, Pendo, Fractal Analytics and Presight AI. |
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