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- UJET
UJET Valuation, Funding & Investors
UJET is valued at $500M as of September 2024.
Last UJET valuation
$500M
Series D · Sep 2024
Last UJET funding round
$76M
Series D · Sep 2024
Cumulative funding UJET raised
$177M
across 5 funding rounds
Key investors in UJET
DCM Ventures
Kleiner Perkins
GV
Citi Ventures
Resolute Ventures
Sapphire Ventures
About UJET
UJET is a San Francisco-based cloud contact center platform. It unifies voice, chat, email, and self-service channels with AI-driven automation for customer experience management. The service supports omnichannel interactions, workforce optimization, and analytics for enterprises like Vonage clients. UJET processes millions of interactions annually, integrating with CRM systems such as Salesforce.
Founded
2015
HQ
Website
Status
Privately held
Customer focus
B2B
Revenue model
Subscription
Valuation
$500M (Sep 2024)
UJET Valuation
UJET is currently valued at $500M, based on its Series D in September 2024.
The $76M round was led by Sapphire Ventures, with participation from Kleiner Perkins, GV, KeyCorp, Ion Pacific, Citi Ventures and 2 other investors.
UJET valuation by funding round
| Date | Stage | Valuation |
|---|---|---|
| Sep 2024 | Series D | $500M |
UJET Funding History
UJET has raised a total of $177M across 5 funding rounds.
UJET's first fundraising round was a $7M seed round in October 2015. The most recent completed round was a $76M Series D in September 2024.
UJET funding rounds
| Date | Stage | Investors | Raised | Valuation | Deal Summary |
|---|---|---|---|---|---|
| Sep 2024 | Series D | Sapphire Ventures (lead); Kleiner Perkins; GV; KeyCorp; Ion Pacific; Citi Ventures; Ericsson Ventures; DCM Ventures | $76M | $500M | UJET is a San Francisco-based provider of AI-powered cloud contact center solutions, offering a mobile-first, multimodal omnichannel platform that leverages generative AI for real-time customer insights, intelligent self-service, agent efficiency, and personalized experiences. The platform integrates with Google Cloud and features like guaranteed-callback algorithms with 92% accuracy to reduce hold times and improve service levels. Customers include Turo, KeyBank, GNC, and Skydio, with reported improvements in handle times and CSAT. On September 24, 2024, UJET closed a $76 million Series D funding round led by Sapphire Ventures, with participation from new investors KeyCorp and Ion Pacific, and existing investors GV, Kleiner Perkins, Citi Ventures, DCM Ventures, and Ericsson Ventures. This brought total funding to approximately $176.6 million across seed ($6.6M, Oct 2015), Series A ($14M, May 2017), Series B ($25M, Feb 2018), Series C ($55M, Jun 2020), and Series D. One source lists the valuation at this round as $500 million. Proceeds will accelerate generative AI development for customer service orchestration, including agent guidance, process automation, and enhanced CX capabilities, alongside go-to-market expansion and team growth. Vasili Triant was promoted to co-CEO, with founder Anand Janefalkar focusing on product and engineering scaling. UJET has dominated G2 reports for usability and satisfaction over 15 quarters and benefits from strategic Google Cloud partnership driving adoption. The contact center market grew 16.3% in 2024, with UJET positioned among leaders like Zoom, Cisco, and RingCentral. In November 2025, UJET acquired Seattle AI startup Spiral, further bolstering its CX and AI capabilities. |
| Jun 2020 | Series C | Kleiner Perkins; Vintage Investment Partners; GV; Resolute Ventures; Sapphire Ventures; Citi Ventures; Ericsson Ventures; DCM Ventures | $55M | - | UJET is a San Francisco-based provider of cloud contact center solutions that enable omnichannel customer support via voice, messaging, and mobile, focusing on modern, smartphone-centric experiences with AI, analytics, and security features for enterprises in sectors like e-commerce, financial services, healthcare, and on-demand services. Customers include Google, Instacart, Green Dot Corporation, iZettle, and Wag. Founded in 2015, UJET raised $55 million in its Series C funding round on June 24, 2020, led by Sapphire Ventures, with participation from existing investors GV (formerly Google Ventures), Citi Ventures, Kleiner Perkins, DCM Ventures, and Resolute Ventures, bringing total funding to over $100 million. Sapphire Ventures' Jai Das joined the board alongside representatives from DCM, Kleiner Perkins, and GV. The funding aims to expand sales and marketing teams domestically and internationally, scale the platform with new products like conversational AI, and accelerate growth amid rising adoption of cloud contact centers. This follows UJET's prior $25 million Series B in February 2018 led by GV. The company reported 400% growth in total licenses over the past 12 months pre-funding, with plans for even faster expansion into Europe and Asia. UJET positions itself to transform outdated contact centers by reducing handle times through features like wait time messaging, photo/video requests, and mobile authentication, addressing consumer demands for personalized, efficient support. The round reflects investor confidence in UJET's traction amid increasing customer service expectations, accelerated by events like COVID-19, in a market where poor support leads over half of consumers to switch providers. |
| Feb 2018 | Series B | GV (lead); Kleiner Perkins; Citi Ventures; DCM Ventures | $25M | - | UJET is a San Francisco-based real-time customer communications platform that enables companies to provide intuitive, modern-day support across channels like smartphone apps, web, and phone, prioritizing equal service quality and providing agents with customer data upfront for faster resolutions. The company secured a $25 million Series B funding round on February 13, 2018, led by GV (formerly Google Ventures), with participation from new investor Citi Ventures and existing backers Kleiner Perkins and DCM Ventures, bringing total funding to over $45 million. The funding aimed to fuel expansion, including opening a New York office in March 2018 and an EU headquarters in Q2 2018, while scaling the business and enhancing AI capabilities to transform customer support from a cost center to a revenue driver. UJET had seen rapid adoption since launch, with clients like Blink (an Amazon company), Ring, and SpotHero; platform activity nearly doubled monthly, and examples include SpotHero halving telephone expenses and reducing agent training costs. Founder and CEO Anand Janefalkar highlighted the support from top companies and investors to meet growth targets. UJET's platform is SOC 2 Type 2 and HIPAA certified, supports identity verification via biometrics, and targets modern call centers leveraging contemporary technologies for efficiency. GV's Karim Faris noted UJET equips call centers with better tools amid consumer expectations for instant resolutions, as Americans spend over 30 hours yearly on support with high churn from bad experiences. |
| May 2017 | Series A | Kleiner Perkins (lead); Relay Ventures; Comerica Incorporated; Resolute Ventures; DCM Ventures | $14M | - | UJET is a San Francisco-based provider of AI-powered cloud contact center solutions that integrate voice, chat, and other channels for enhanced customer experiences. The company raised $14 million in its Series A round in May 2017, led by Kleiner Perkins, with participation from investors including DCM Ventures. Funds were used to scale the platform and expand the team. Prior to this, UJET completed a Seed round of $6.6 million in October 2015 led by DCM Ventures to develop its initial AI-powered cloud contact center platform. |
| Oct 2015 | Seed | DCM Ventures (lead); Relay Ventures; Resolute Ventures | $7M | - | UJET raised $6.6 million in its seed round in October 2015, led by DCM Ventures, with participation from Relay Ventures and Resolute Ventures. The funding supported development of the initial version of its AI-powered cloud contact center platform. UJET provides customer experience solutions through seamless, contextual journeys. The company, founded in 2015 and headquartered in San Francisco, has since raised additional rounds, including a Series A of $10 million in April 2017, a Series Seed of $4 million in April 2016, and a Series B of $18 million in February 2018, bringing total funding to over $176 million by its Series D in 2024. |
Who has invested in UJET?
12 investors have backed UJET across its funding rounds, including DCM Ventures, Kleiner Perkins, GV, Citi Ventures, Resolute Ventures and Sapphire Ventures.
Lead investors include Sapphire Ventures, GV, Kleiner Perkins and DCM Ventures.
UJET Investors
| Investor | HQ | Rounds | Role | First check |
|---|---|---|---|---|
| 5 | Lead | Oct 2015 | ||
| 4 | Lead | May 2017 | ||
| 3 | Lead | Feb 2018 | ||
| 3 | Participant | Oct 2015 | ||
| 3 | Participant | Feb 2018 | ||
| 2 | Participant | Oct 2015 | ||
| 2 | Lead | Jun 2020 | ||
| 2 | Participant | Jun 2020 | ||
| 1 | Participant | May 2017 | ||
| 1 | Participant | Jun 2020 | ||
This data is available for Pro users. Sign up to see all 12 UJET investors. Start Free Trial | ||||
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Start Free TrialAcquisitions by UJET
UJET has acquired 1 company to date.
Last acquisition by UJET was on November 18th 2025. UJET acquired Spiral for undisclosed valuation.
Latest Acquisitions by UJET
| Description | Spiral is a software firm developing AI tools to scan and analyze customer feedback from reviews, surveys, and social media. Its platform processes text data for sentiment, themes, and actionable insights, serving e-commerce and SaaS companies in Europe and the US. |
| HQ Country | |
| HQ City | Seattle, WA |
| Deal Date | 18 Nov 2025 |
| Valuation | undisclosed |
| EV/Revenue | |
| EV/EBITDA | |
This data is available for Pro users. Sign up to see all UJET acquisitions and their M&A valuation multiples. Start Free Trial | |
UJET Competitors
UJET competitors include listed companies like Selvas AI and Voicecomm International, and private ones like Vapi, Read AI, Regal and /dev/agents.
| Company | HQ | Status | Revenue | EBITDA | Valuation | Revenue Multiple |
|---|---|---|---|---|---|---|
| Private | $8M | - | $500M | - | ||
| Private | - | - | $450M | - | ||
| Private | - | - | $350M | - | ||
| Publicly listed | $84M | ($65K) | $170M | 3.3x | ||
| Publicly listed | $150M | $42M | $139M | - | ||
| Private | - | - | $500M | - |
UJET Public Comps
UJET is still privately-owned, but its public comps include Beijing Hanyi Innovation, Intelligo Technology, Yidu Tech, ExaWizards, Winner Technology, Baida Group Co, Ropeok Technology Group, Hanwang Technology Co, Unisound Ai Technology and Ooma.
| Last FY | EV/Revenue | EV/EBITDA | ||||||
|---|---|---|---|---|---|---|---|---|
| Revenue | EBITDA | Last FY | LTM | 2027E | Last FY | LTM | 2027E | |
| $28M | $5M | 15.6x | 13.9x | 89.9x | 50.9x | |||
| $50M | $20M | 8.4x | 8.4x | 20.8x | - | |||
| $122M | ($4M) | 1.4x | 1.2x | (45.0x) | 7.7x | |||
| $77M | $13M | 6.6x | 5.7x | 39.3x | - | |||
| $46M | ($7M) | 9.0x | - | (60.9x) | - | |||
| $31M | $9M | 13.6x | - | 45.2x | - | |||
| $23M | ($28M) | 18.6x | - | (15.2x) | - | |||
| $282M | ($14M) | 2.2x | - | (44.4x) | - | |||
This data is available for Pro users. Sign up to see all UJET competitors and their valuation data. Start Free Trial | ||||||||
Common questions about UJET
| When was UJET founded? | UJET was founded in 2015. |
| Where is UJET headquartered? | UJET is headquartered in San Francisco, CA, United States. |
| Is UJET publicly listed? | No, UJET is a private, VC-backed company. |
| What is UJET's valuation? | UJET was last valued at $500M in its Series D in September 2024. |
| How much funding has UJET raised? | UJET has raised $177M across 5 funding rounds. |
| What was UJET's last funding round? | UJET's last funding round was a $76M Series D in September 2024, led by Sapphire Ventures. |
| Who are UJET's investors? | UJET's investors include DCM Ventures, Kleiner Perkins, GV, Resolute Ventures, Citi Ventures, Relay Ventures, Sapphire Ventures, Ericsson Ventures, Comerica Incorporated, Vintage Investment Partners and 2 others. |
| Which companies are comparable to UJET? | Companies comparable to UJET include Vapi, Read AI, Regal, Selvas AI, Voicecomm International and /dev/agents. |
| How many companies has UJET acquired? | UJET has acquired 1 company, including Spiral. |
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