Glia Valuation, Funding & Investors

Glia is valued at $1B as of March 2022.

See full Glia profile

Last Glia valuation

$1B

Series D · Mar 2022

Last Glia funding round

$45M

Series D · Mar 2022

Cumulative funding Glia raised

$152M

across 5 funding rounds

Key investors in Glia

  • Insight Partners
  • Wildcat Capital Management
  • (ERA) Entrepreneurs Roundtable Accelerator
  • Tola Capital
  • Temerity Capital Partners
  • Grassy Creek Ventures

Glia Overview

About Glia

Glia is a unified customer service and interaction management platform that connects businesses with clients across messaging, voice, video, and co-browsing. Purpose-built for financial institutions, it empowers banks, credit unions, and insurance companies to enhance digital experiences, drive revenue, and automate workflows.


Founded

2012

HQ

EstoniaTallin

Website

glia.com

Status

Privately held

Customer focus

B2B

Revenue model

Subscription

Valuation

$1B (Mar 2022)

Glia Valuation

Glia is currently valued at $1B, based on its Series D in March 2022.

The $45M round was led by Insight Partners, with participation from Wildcat Capital Management and RingCentral Ventures.

Glia valuation by funding round

Glia valuation by funding round
DateStageValuation
Mar 2022Series D$1B

Glia Funding History

Glia has raised a total of $152M across 5 funding rounds.

Glia's first fundraising round was a $1M seed round in January 2013. The most recent completed round was a $45M Series D in March 2022.

Glia funding rounds

Glia funding rounds
DateStageInvestorsRaisedValuationDeal Summary
Mar 2022Series DInsight Partners (lead); Wildcat Capital Management; RingCentral Ventures$45M$1BGlia, a New York-based provider of Digital Customer Service (DCS) solutions, raised $45 million in a Series D funding round on March 21, 2022, led by Insight Partners with participation from Wildcat Capital Management and new investor RingCentral Ventures. This round brought Glia's total funding to $152 million and its post-money valuation to over $1 billion, marking it as a unicorn. The company, founded in 2011 with operations also in Tallinn, Estonia, offers tools that integrate digital communication channels like messaging, voice, video, AI-enabled assistance, and on-screen collaboration to enhance web and mobile customer experiences, primarily serving over 250 banks, credit unions, insurance companies, and financial institutions. The funding is earmarked for research and development, particularly in advancing AI, analytics, messaging, voice, and video capabilities, as well as supporting geographic expansion. Glia emphasizes its decade-long innovation in DCS amid the shift to digital customer service, with CEO Dan Michaeli highlighting rapid growth and strong relationships in financial services. Insight Partners' Lonne Jaffe noted Glia's leadership in transforming customer service through digital means, citing extraordinary momentum and a large market opportunity. Prior to this, Glia had raised $78 million in a Series C round in January 2021, also led by Insight Partners.
Jan 2021Series CInsight Partners (lead); Donald Brown$78M-Glia is a provider of Digital Customer Service (DCS) platforms, offering tools like co-browsing, video chat, in-app messaging, AI assistance, and unified interaction management to help financial institutions and enterprises engage customers digitally across channels. The company, founded in 2012 and headquartered in New York with operations in Estonia, rebranded from SaleMove and targets banks, credit unions, and other sectors to enable seamless support via messaging, voice, video, and proactive agent assistance. By 2021, Glia had partnered with over 150-250 financial institutions in 12 countries. On January 7, 2021, Glia raised $78 million in a Series C funding round led by existing investor Insight Partners, with participation from Donald Brown (noted in some coverage), bringing total funding to $107 million across prior rounds including a $20M Series B in 2019 also led by Insight. The capital was intended to scale operations, enhance AI capabilities, meet surging demand, and support global expansion amid digital transformation trends. Traction included over 150% revenue growth in 2020, driving the Series C after product-market fit in digitizing customer service. Glia had around 100 employees at the time, planning to double to over 200 by end-2021, with strong customer feedback and inbound interest. Investors like Insight Partners highlighted Glia's leadership in evolving customer service for scale-up companies. Subsequent developments included a $45M Series D in March 2022 led by Insight Partners, reaching $152M total funding and unicorn status at over $1B valuation, with new customers like Ideal Credit Union and Liberty Bank.
Mar 2019Series BInsight Partners (lead); Wildcat Capital Management; (ERA) Entrepreneurs Roundtable Accelerator; Tola Capital; Grassy Creek Ventures$20M-Glia (formerly SaleMove) raised $20 million in a Series B funding round on March 13, 2019, led by Insight Partners, with participation from Entrepreneurs Roundtable Accelerator, Grassy Creek Ventures, Tola Capital, and Wildcat Capital Management. This brought total fundraising to $29 million. The company provides a platform enabling businesses, particularly financial institutions, to deliver in-person customer experiences online through video, voice, chat, CoBrowsing, and AI-powered chatbots compatible with Amazon Lex, Google Dialogflow, and IBM Watson. Proceeds were allocated to expanding product development, sales, solutions, and marketing teams to support rapid growth. At the time of the round, Glia reported over 100% year-over-year ARR growth for the third consecutive year, more than doubling annual recurring revenue across its customer base, driven by new customers in the Americas, EMEA, and APAC. The company had launched significant product enhancements in 2018. Lonne Jaffe from Insight Partners joined the board. No post-money valuation, specific ARR or revenue numbers, EBITDA, or valuation multiples were disclosed for this round. Later rounds included a March 2022 funding at $1B valuation and total funding exceeding $167M across multiple rounds.
Jul 2015Series ATola Capital (lead); Wildcat Capital Management; (ERA) Entrepreneurs Roundtable Accelerator; Temerity Capital Partners$8M-Glia raised $7.6 million in a Series A funding round in 2015 led by Tola Capital, alongside investors including ERA Entrepreneurs Roundtable Accelerator, Temerity Capital Partners, and Wildcat Capital Management. The company, founded in 2012, provides a customer interaction platform enabling businesses to deliver digital customer service across web, mobile, and contact center channels through video, voice, chat, and co-browsing capabilities. While the round's post-money valuation and Glia's 2015 financial metrics are not available in public sources, the company has since grown significantly, with more recent estimates placing annual revenue in the range of $44.5 million to $165 million depending on source and measurement methodology.
Jan 2013Seed-$1M--

Who has invested in Glia?

8 investors have backed Glia across its funding rounds, including Insight Partners, Wildcat Capital Management, (ERA) Entrepreneurs Roundtable Accelerator, Tola Capital, Temerity Capital Partners and Grassy Creek Ventures.

Lead investors include Insight Partners and Tola Capital.


Glia Investors

Investors in Glia by funding rounds participated
InvestorHQRoundsRoleFirst check
Wildcat Capital ManagementUnited StatesFort Worth, TX3ParticipantJul 2015
Insight PartnersUnited StatesNew York City, NY3LeadMar 2019
(ERA) Entrepreneurs Roundtable AcceleratorUnited StatesNew York City, NY2ParticipantJul 2015
Tola CapitalUnited StatesSeattle, WA2LeadJul 2015
Temerity Capital PartnersUnited StatesWashington, DC1ParticipantJul 2015
Donald BrownUnited StatesIndianapolis, IN1ParticipantJan 2021

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Acquisitions by Glia

Glia has acquired 1 company to date.

Last acquisition by Glia was on June 23rd 2022. Glia acquired Finn AI for undisclosed valuation.


Latest Acquisitions by Glia

Finn AI
Description
Finn AI is a Vancouver-headquartered provider of AI-powered conversational banking technology. Founded in 2014, it enables natural language interactions for account management, transactions, and financial advice. Deployments in English, Spanish, and Portuguese serve clients including ATB Financial, Bank of Montreal, Banpro Grupo Promerica, and Commonwealth Bank across Canada, Nicaragua, and Australia.
HQ CountryCanada
HQ City
Vancouver
Deal Date23 Jun 2022
Valuationundisclosed
EV/Revenue
EV/EBITDA

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Glia Competitors

Glia competitors include listed companies like Mitek Systems and Bravura Solutions, and private ones like Vise, TrustDecision, Juniper Square and infiBond.

Public and private companies comparable to Glia
CompanyHQStatusRevenueEBITDAValuationRevenue Multiple
ViseUnited StatesNew York City, NYPrivate--$1B-
TrustDecisionChinaShenzhenPrivate--$1B-
Juniper SquareUnited StatesSan Francisco, CAPrivate$108M-$1.1B10.2x
infiBondIsraelTel AvivPrivate--$1.3B-
Mitek SystemsUnited StatesUnited StatesPublicly listed$180M$37M$781M3.7x
Bravura SolutionsAustraliaAustraliaPublicly listed$201M$55M$1B4.9x

Glia Public Comps

Glia is still privately-owned, but its public comps include Bravura Solutions, Vitec Software, Intellect Design Arena Ltd, Montnets, Optasia, Cybozu, Shenzhen Sunline, PEXA Group, Teamviewer and Donnelley Financial Solutions.

Last FYEV/RevenueEV/EBITDA
RevenueEBITDALast FYLTM2027ELast FYLTM2027E
Bravura Solutions$201M$55M4.9x4.9x17.9x17.0x
Vitec Software$371M$151M3.7x3.5x9.1x9.0x
Intellect Design Arena Ltd$317M$64M2.8x2.6x13.8x12.7x
Montnets$389M($17M)2.5x-(55.5x)-
Optasia$265M$79M4.3x3.6x14.5x9.1x
Cybozu$241M$84M3.4x3.1x9.8x9.2x
Shenzhen Sunline$292M$14M3.7x3.1x76.1x38.5x
PEXA Group$285M$100M3.4x3.4x9.8x9.3x

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Common questions about Glia

When was Glia founded?Glia was founded in 2012.
Where is Glia headquartered?Glia is headquartered in Tallin, Estonia.
Is Glia publicly listed?No, Glia is a private, VC-backed company.
What is Glia's valuation?Glia was last valued at $1B in its Series D in March 2022.
How much funding has Glia raised?Glia has raised $152M across 5 funding rounds.
What was Glia's last funding round?Glia's last funding round was a $45M Series D in March 2022, led by Insight Partners.
Who are Glia's investors?Glia's investors include Wildcat Capital Management, Insight Partners, (ERA) Entrepreneurs Roundtable Accelerator, Tola Capital, Temerity Capital Partners, Donald Brown, RingCentral Ventures and Grassy Creek Ventures.
Which companies are comparable to Glia?Companies comparable to Glia include Vise, TrustDecision, Juniper Square, infiBond, Mitek Systems and Bravura Solutions.
How many companies has Glia acquired?Glia has acquired 1 company, including Finn AI.

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