- Companies
- Genesys
Genesys Revenue, Valuation, Funding & Investors
Genesys is valued at $15B as of July 2025, a 7.1x multiple on its last reported $2.1B revenue.
Last Genesys valuation
$15B
Strategic investment · Jul 2025
Last Genesys funding round
$25M
Undisclosed stage · Aug 2026
Genesys revenue
$2.1B
Strategic investment · Jul 2025
Key investors in Genesys
Salesforce Ventures
ServiceNow
BlackRock
D1 Capital Partners
Permira
Hellman & Friedman
About Genesys
Genesys is a Daly City, California-headquartered provider of AI-powered experience orchestration platforms. Genesys Cloud integrates customer data, voice, and digital channels for 8,000 global organizations including American Express and PayPal. It supports agentic AI for routing and analytics across contact centers.
Founded
1990
HQ
Website
Status
Privately held
Customer focus
B2B
Revenue model
Subscription
Revenue
$2.1B (Jul 2025)
Valuation
$15B (Jul 2025)
Genesys Valuation
Genesys is currently valued at $15B, based on its strategic investment round in July 2025.
The $1.5B round was led by Salesforce Ventures and ServiceNow.
Genesys' valuation has grown 3.9x from $3.8B at its undisclosed-stage round in July 2016 to $15B in July 2025, across 3 priced rounds.
Genesys valuation by funding round
Revenue multiple| Date | Stage | Valuation | Revenue Multiple |
|---|---|---|---|
| Jul 2025 | Strategic investment | $15B | 7.1x |
| Dec 2021 | Undisclosed stage | $21B | - |
| Jul 2016 | Undisclosed stage | $3.8B | 4.2x |
Genesys Revenue
Genesys' latest recorded revenue is $2.1B, as of its strategic investment round in July 2025. At a $15B valuation, that implies a 7.1x revenue multiple.
Revenue grew from $900M in July 2016 to $2.1B in July 2025, while the revenue multiple moved from 4.2x to 7.1x.
Genesys revenue by funding round
| Date | Revenue * | Valuation | Revenue Multiple | Stage |
|---|---|---|---|---|
| Jul 2025 | $2.1B | $15B | 7.1x | Strategic investment |
| Jul 2016 | $900M | $3.8B | 4.2x | Undisclosed stage |
* Revenue (or ARR) figures are the values recorded alongside each funding round. Typically run-rate revenue at the time of the deal, or a reported LTM (last 12 months) revenue.
Genesys Funding History
Genesys has raised a total of $3B across 4 funding rounds.
Genesys' first fundraising round was a $900M undisclosed-stage round in July 2016. The most recent completed round was a $25M undisclosed-stage round in August 2026.
Genesys funding rounds
| Date | Stage | Investors | Raised | Valuation | Deal Summary |
|---|---|---|---|---|---|
| Aug 2026 | Undisclosed stage | - | $25M | - | Genesys International Corporation Limited announced a rights issue in August 2026 to raise up to ₹125.37 crore through the issuance of 2,50,74,226 equity shares at ₹50 per share, with an entitlement ratio of 3 rights shares for every 5 shares held. The record date was August 6, 2026, and the issue opened on August 14, 2026 and closed on August 21, 2026. Proceeds were designated for working capital requirements, partial adjustment of a promoter loan, and general corporate purposes. The board later approved allotment of the rights shares on August 24, 2026, increasing the company’s paid-up equity share capital. The transaction was a capital raise rather than an acquisition, and it was structured as a fully paid equity rights offering with a face value of ₹5 per share and a premium of ₹45 per share. The issue was intended to support liquidity and balance-sheet needs, while also partially reducing promoter indebtedness through a loan adjustment linked to Sajid Siraj Malik. Genesys International Corporation Limited is an Indian geospatial and mapping technology company listed on the BSE and NSE, and the rights issue expanded its outstanding equity base by 2,50,74,226 shares. The company’s post-allotment paid-up equity share capital rose to 6,68,64,603 equity shares, reflecting the full subscription of the offering. |
| Jul 2025 | Strategic investment | Salesforce Ventures (lead); ServiceNow (lead) | $1.5B | $15B | Genesys, a global cloud leader in AI-powered experience orchestration and contact center as a service (CCaaS), announced a $1.5 billion investment on July 31, 2025, from Salesforce and ServiceNow, with each contributing equally. The proceeds will repurchase shares from existing equity holders, while Hellman & Friedman and Permira remain majority owners. This deal deepens partnerships, including CX Cloud with Salesforce and Unified Experience with ServiceNow, to enhance AI-driven customer experiences. Genesys Cloud platform achieved nearly $2.1 billion in annual recurring revenue (ARR) in Q1 FY2026, reflecting over 35% year-over-year growth. The investment signals confidence in agentic AI for customer experience orchestration, aiming to integrate platforms for unified data, channels, and autonomous journeys. |
| Dec 2021 | Undisclosed stage | Salesforce Ventures (lead); ServiceNow; BlackRock; Zoom; D1 Capital Partners | $580M | $21B | Genesys, a global cloud leader in customer experience orchestration, raised $580 million in an oversubscribed funding round on December 6, 2021, led by Salesforce Ventures with participation from ServiceNow Ventures, Zoom Video Communications, BlackRock, D1 Capital Partners, and another large US-based West Coast mutual fund manager. The round valued the company at a post-money valuation of $21 billion and is intended to accelerate Genesys' leadership in the Experience as a Service market globally. Over the prior two years, Genesys transformed its leadership, business model, solution portfolio, and ecosystem, driving strong growth with cloud and subscription bookings—comprising more than 90% of total new bookings—growing over 100% year-over-year in the first half of fiscal year 2022 (February 1 to July 31, 2021). The company serves nearly 7,000 organizations worldwide, including 17 of the top 20 Fortune 500 companies, delivering customer and employee experiences. Strategic alliances have expanded, including recent partnerships with Google Cloud, and acquisitions such as Pointillist for AI-driven customer journey orchestration and Exceed.ai for conversational AI in sales and marketing. Previous investments include Permira in 2012 at $1.5 billion valuation and Hellman & Friedman in 2016 with $900 million at $3.8 billion valuation. CEO Tony Bates highlighted the funding as validation of achievements and a means to pursue new use cases, industries, buyers, and geographies. |
| Jul 2016 | Undisclosed stage | Permira (lead); Hellman & Friedman | $900M | $3.8B | Genesys is a market leader in omnichannel customer experience and contact center solutions, founded in 1985 and serving over 4,700 customers across 120 countries. The company was spun out from Alcatel-Lucent by Permira in 2012 at a $1.5 billion valuation and had grown significantly by 2016. In July 2016, Hellman & Friedman invested approximately $900 million to acquire a substantial equity stake, valuing Genesys at $3.8 billion enterprise value. At the time of the investment, the company had annual revenue of approximately $900 million, with about 20% attributable to cloud services, representing strong growth from $565 million in annual revenue when spun out in 2012. The investment provided Genesys with capital to accelerate acquisitions and pursue a cloud-first research and development strategy. |
Who has invested in Genesys?
7 investors have backed Genesys across its funding rounds, including Salesforce Ventures, ServiceNow, BlackRock, D1 Capital Partners, Permira and Hellman & Friedman.
Lead investors include Salesforce Ventures, ServiceNow and Permira.
Genesys Investors
| Investor | HQ | Rounds | Role | First check |
|---|---|---|---|---|
| 2 | Lead | Dec 2021 | ||
| 2 | Lead | Dec 2021 | ||
| 1 | Lead | Jul 2016 | ||
| 1 | Participant | Jul 2016 | ||
| 1 | Participant | Dec 2021 | ||
This data is available for Pro users. Sign up to see all 7 Genesys investors. Start Free Trial | ||||
Benchmark 350K+ Funding Rounds and Disclosed VC Valuation Multiples
Sign up to see data on 350K+ funding rounds and disclosed revenue and EBITDA valuation multiples, from seed, through growth stage, to pre-IPO.
Start Free TrialAcquisitions by Genesys
Genesys has acquired 22 companies to date.
Last acquisition by Genesys was on June 29th 2026. Genesys acquired Pinkfish for undisclosed valuation.
Latest Acquisitions by Genesys
| Description | Pinkfish is a San Francisco-headquartered platform for enterprise workflow automation. Users input natural language descriptions to generate automations connecting Salesforce, Workday, and custom APIs without coding. The AI parses intents, builds logic flows, and deploys bots for repetitive tasks like data syncing and approvals. Pinkfish handles complex conditions and error recovery for IT and operations teams. Enterprise security features include audit logs and role-based access, detailed at pinkfish.pro. | Singapore-headquartered Radarr is a social intelligence platform founded in 2012, specializing in AI-driven monitoring of social media, news, blogs, forums, and Asia-specific networks like Weibo. Its 20/Twenty tool serves Fortune 500 clients including Unilever and DBS Bank, tracking billions of conversations annually through dashboards and Command Center visualizations. Radarr delivers real-time insights for over 200 enterprises in 20 countries, powering marketing and crisis management strategies. | Pointillist is a customer experience platform enabling marketing teams to analyze journeys across touchpoints using machine learning. The Waltham, Massachusetts-headquartered company processes interaction data to identify opportunities and obstacles, facilitating personalized engagements at scale. Pointillist equips users with data scientist-level tools for rapid journey mapping and optimization without coding requirements. | Exceed.ai is an AI-driven sales and marketing platform that engages website visitors and email leads through automated conversations. Its AI assistant conducts 24/7 two-way chats and emails to qualify prospects, schedule meetings on sales reps' calendars, and sync updates to CRMs like Salesforce and HubSpot. Clients including Demandbase, SugarCRM, Hearst, and monday.com leverage the tool to accelerate pipeline growth and reduce manual follow-ups. | |
| HQ Country | |||||
| HQ City | San Francisco, CA | Singapore | Boston, MA | San Francisco, CA | |
| Deal Date | 29 Jun 2026 | 22 Jan 2024 | 7 Oct 2021 | 7 Oct 2021 | |
| Valuation | undisclosed | undisclosed | $150M | $40M | |
| EV/Revenue | |||||
| EV/EBITDA | |||||
This data is available for Pro users. Sign up to see all Genesys acquisitions and their M&A valuation multiples. Start Free Trial | |||||
Investments by Genesys
Genesys has invested in 1 company to date.
Latest investment by Genesys was on June 24th 2026. Genesys invested in Scaled Cognition in their $100M Series A round.
Latest Investments by Genesys
| Description | Scaled Cognition is an enterprise software developer that produces artificial intelligence systems delivering uniform and compliant answers in customer service settings. The company builds proprietary models along with simulation and oversight tools for both cloud and on-site installations. |
| HQ Country | |
| HQ City | Amesbury, MA |
| Deal Date | 24 Jun 2026 |
| Round | Series A |
| Raised | $100M |
| Investors | Khosla Ventures |
| Valuation | $750M |
| EV/Revenue | |
| EV/EBITDA | |
This data is available for Pro users. Sign up to see all Genesys investments and their VC round multiples. Start Free Trial | |
Genesys Competitors
Genesys competitors include listed companies like iFlytek, SoundHound and Tempus AI, and private ones like Legora, Factory and Wonderful.
| Company | HQ | Status | Revenue | EBITDA | Valuation | Revenue Multiple |
|---|---|---|---|---|---|---|
| Publicly listed | $4B | $465M | $14B | 3.4x | ||
| Private | $100M | - | $5.6B | 56.0x | ||
| Private | - | - | $5B | - | ||
| Private | $100M | - | $5B | 50.0x | ||
| Publicly listed | $169M | $19M | $2.7B | 11.3x | ||
| Publicly listed | $1.3B | ($131M) | $15B | 10.1x |
Genesys Public Comps
Genesys is still privately-owned, but its public comps include Range Intelligent, Tempus AI, iFlytek, IonQ, MiniMax Group, Dropbox, UiPath, Amdocs, NICE and RingCentral.
| Last FY | EV/Revenue | EV/EBITDA | ||||||
|---|---|---|---|---|---|---|---|---|
| Revenue | EBITDA | Last FY | LTM | 2027E | Last FY | LTM | 2027E | |
| $846M | $803M | 20.7x | 16.0x | 21.9x | 19.7x | |||
| $1.3B | ($131M) | 12.0x | 10.1x | (116.0x) | 346.0x | |||
| $4B | $465M | 3.7x | 3.4x | 31.7x | 40.6x | |||
| $130M | ($531M) | 109.9x | 40.3x | (26.9x) | (39.1x) | |||
| $79M | ($1.9B) | 131.8x | - | (5.5x) | - | |||
| $2.5B | $854M | 4.4x | 4.4x | 12.9x | 9.4x | |||
| $1.6B | $70M | 3.7x | 3.5x | 85.8x | 13.7x | |||
| $4.5B | $922M | 1.6x | 1.5x | 7.9x | 6.0x | |||
This data is available for Pro users. Sign up to see all Genesys competitors and their valuation data. Start Free Trial | ||||||||
Common questions about Genesys
| When was Genesys founded? | Genesys was founded in 1990. |
| Where is Genesys headquartered? | Genesys is headquartered in San Francisco, CA, United States. |
| Is Genesys publicly listed? | No, Genesys is a private, VC-backed company. |
| What is Genesys' valuation? | Genesys was last valued at $15B in its strategic investment round in July 2025. |
| How much funding has Genesys raised? | Genesys has raised $3B across 4 funding rounds. |
| What was Genesys' last funding round? | Genesys' last funding round was a $25M undisclosed-stage round in August 2026. |
| Who are Genesys' investors? | Genesys' investors include Salesforce Ventures, ServiceNow, Permira, Hellman & Friedman, BlackRock, Zoom and D1 Capital Partners. |
| What is Genesys' revenue? | Genesys' latest recorded revenue is $2.1B (July 2025). |
| What is Genesys' revenue multiple? | Genesys' latest valuation implies a 7.1x revenue multiple ($15B valuation on $2.1B of revenue). |
| Which companies are comparable to Genesys? | Companies comparable to Genesys include iFlytek, Legora, Factory, Wonderful, SoundHound and Tempus AI. |
| How many companies has Genesys acquired? | Genesys has acquired 22 companies, including Pinkfish, Radarr, Pointillist, Exceed.ai and Bold360. |
| What was the largest acquisition by Genesys? | The $1.4B acquisition of Interactive Intelligence in August 2016 is the largest acquisition Genesys has made to date. |
| How many companies has Genesys invested in? | Genesys has invested in 1 company, including Scaled Cognition. |
| What was Genesys' last investment? | In June 2026, Genesys invested in Scaled Cognition's $100M Series A alongside Khosla Ventures. |
See companies similar to Genesys
Start Your
Free Trial Today
Try Multiples for free for 3 days. Got questions or need a demo? Schedule a call with us below.




