- Companies
- Capacity
Capacity Funding, Investors & Competitors
Capacity has raised $238M across 8 funding rounds, most recently a $54M Series E in September 2026.
Last Capacity funding round
$54M
Series E · Sep 2026
Cumulative funding Capacity raised
$238M
across 8 funding rounds
Key investors in Capacity
Equity.com
TVC Capital
Toloka.vc
Rice Park Capital Management
Kathy Ireland
David Karandish
TMC Emerging Technology Fund
About Capacity
Capacity is a St. Louis-based AI platform automating support for customer service and internal teams. It features intelligent virtual agents, agent assist tools, and conversational AI across email, chat, voice, and messaging channels. The system unifies knowledge bases and integrates with over 250 business applications including Salesforce, Zendesk, and Microsoft Teams. Capacity handles ticket routing, response generation, and workflow orchestration for enterprises.
Founded
2017
HQ
Website
Status
Privately held
Customer focus
B2B
Revenue model
Subscription
Capacity Funding History
Capacity has raised a total of $238M across 8 funding rounds.
Capacity's first fundraising round was a $2M seed round in January 2017. The most recent completed round was a $54M Series E in September 2026.
Capacity funding rounds
| Date | Stage | Investors | Raised | Deal Summary |
|---|---|---|---|---|
| Sep 2026 | Series E | Kathy Ireland (lead) | $54M | Capacity raised more than $54 million in its Series E in September 2026, with Kathy Ireland reported to have led the round. The financing brought the company’s total funding to almost $160 million, and the investors in the Series E were not publicly named. Capacity had previously raised more than $155 million across equity and debt, including a $92 million financing package in 2025 that combined $50 million from Chicago Atlantic with a $42.6 million Series D close. The investment was tied to Capacity’s AI-native customer experience platform for contact centers, which uses a unified knowledge layer to power AI agents, real-time agent assist, auto QA, and conversational intelligence. Kathy Ireland said she had used Capacity’s technology in her own business operations for about a year before investing, underscoring the strategic fit between the product and operational automation use cases. Capacity was founded in 2017 and is based in St. Louis. The company builds software to automate customer interactions and support workflows for contact centers, positioning itself as a unified CX automation platform serving customer and employee experience use cases. |
| Mar 2026 | Series E | Kathy Ireland (lead) | $30M | - |
| Aug 2025 | Series D | Toloka.vc (lead); TVC Capital (lead) | $43M | Capacity is an AI-powered support automation platform for contact centers, helping businesses improve customer experiences, cut costs, and automate support through tools like voice AI, quality assurance, speech analytics, and generative AI. On August 7, 2025, the company announced over $92 million in investments as part of its Series D round, including participation from TVC Capital and Toloka.vc, along with Chicago Atlantic and others, bringing total funding raised to more than $155 million across equity and debt. The funds aim to fuel expansion and integrate recent acquisitions. Capacity simultaneously acquired Call Criteria, which provides QA automation tools using speech analytics and generative AI to identify coaching opportunities, improve compliance, and elevate agent performance, and Verbio Technologies to enhance voice automation capabilities. CEO Josh Karandish emphasized that these moves strengthen the platform for faster, more personalized, fully automated support amid pressures on companies to enhance customer interactions while reducing expenses. Ryan Stomel, CEO of Call Criteria, will join Capacity post-acquisition. The company reported significant growth in 2025, achieving profitability with $60 million in annual recurring revenue (ARR). This milestone underscores Capacity's traction in the contact center technology space, positioning it as a leader in AI-driven automation for agent performance, compliance, and customer satisfaction. |
| Oct 2024 | Series D | Toloka.vc; TVC Capital | $26M | Capacity is a support automation and AI platform that helps enterprises automate customer service and support operations. The company positions itself as combining the ease-of-use of Zendesk with the automation capabilities of ServiceNow, executing a compound acquisition strategy similar to Parker Conrad's model but focused on the support and customer experience domain. Founder David Karandish has built the company through an aggressive acquisition strategy, having acquired eight companies by October 2024 including Lucy, Textel, LumenVox, Denim Social, SmartAction, CereProc, and YouCanBookMe. In October 2024, Capacity closed a $26 million Series D funding round led by TVC Capital and Toloka.vc, initially structured as a $5 million bridge round before investors added $21 million to expand the round. At the time of the Series D, Capacity reported annual recurring revenue of nearly $50 million, up from approximately $43 million at the end of 2023, with over 80% year-over-year growth. The company serves over 2,500 brands across financial services and contact center industries. Karandish, who retained 30% ownership with complete board control, stated the funding would support growth toward 200 employees and profitability. By mid-2025, Capacity's ARR had grown to approximately $60 million, demonstrating continued acceleration in the support automation market. |
| Oct 2020 | Series C | Rice Park Capital Management (lead); TMC Emerging Technology Fund | $62M | Capacity is an AI-powered support automation platform for contact centers, founded in 2017, used by over 20,000 companies for customer support and employee enablement across web, SMS, email, voice, social, Slack, MS Teams, and helpdesks. The company has raised a total of $61.1M across 5 funding rounds, with investors including Rice Park Capital. A valuation of $36.05M is reported for a June 2018 Series A round. In 2025, Capacity announced over $92M in investments, including $50M from Chicago Atlantic and a $42.6M Series D close (after an initial $26M), plus acquisitions of Call Criteria and Verbio Technologies to expand voice AI, QA automation, and speech analytics capabilities. |
| Oct 2019 | Series B | David Karandish; Rice Park Capital Management; Equity.com | $13M | Capacity, an AI-powered support automation platform founded in 2017 by David Karandish, raised $13.2 million in a Series B funding round in 2019 from 70 individual investors, including contributions facilitated by employees. This brought the company's total funding at that time to $23.2 million. Karandish, previously CEO of Answers.com sold for $900 million, opted for a unique employee pitch competition to attract long-term investors suited for enterprise growth rather than quick flips. Capacity, formerly Jane.ai, provides an AI-driven help desk that automates support by connecting apps, mining documents, and using natural language processing for customer and employee assistance. |
| Jun 2018 | Series A | Equity.com | $8M | Capacity, an enterprise artificial intelligence SaaS company, raised $8.4 million in its Series A financing round announced around June 12, 2018. The company, founded by David Karandish, provides an AI-powered helpdesk that automates support for customers and employees. This round preceded a $13.2 million Series B in 2019 and a $38 million Series C in January 2022. |
| Jan 2017 | Seed | Equity.com | $2M | - |
Who has invested in Capacity?
7 investors have backed Capacity across its funding rounds, including Equity.com, TVC Capital, Toloka.vc, Rice Park Capital Management, Kathy Ireland and David Karandish.
Lead investors include Kathy Ireland, Toloka.vc, TVC Capital and Rice Park Capital Management.
Capacity Investors
| Investor | HQ | Rounds | Role | First check |
|---|---|---|---|---|
| 3 | Participant | Jan 2017 | ||
| 2 | Lead | Oct 2024 | ||
| 2 | Lead | Oct 2024 | ||
| 2 | Lead | Oct 2019 | ||
| 2 | Lead | Mar 2026 | ||
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Start Free TrialAcquisitions by Capacity
Capacity has acquired 14 companies to date.
Last acquisition by Capacity was on July 24th 2026. Capacity acquired Chattigo for undisclosed valuation.
Latest Acquisitions by Capacity
| Description | Chattigo is a unified chat management platform consolidating business conversations from multiple channels into one dashboard. Companies use it to handle customer support, sales, and inquiries across WhatsApp, Facebook Messenger, and websites with analytics for performance tracking. | DevRefactory is a consulting firm delivering project-based services, omnichannel customer experience solutions, and resource augmentation. The firm holds expertise in chatbots, digital commerce, web applications, digital transformation, AWS, CX journey analytics, rule-based decision-making, and conversational decision-making. | Lang.ai is a Tel Aviv-headquartered language understanding platform that automates customer support workflows through natural language processing. The system tags conversations, categorizes inquiries, and triggers actions like routing tickets or updating records using enterprise-specific data models. Deployed by contact centers handling multilingual interactions, Lang.ai supports Hebrew, English, and European languages with integrations to Zendesk and Salesforce. Founded in 2017, the platform processes millions of interactions annually for e-commerce and telecom clients. | Starmind is a Zurich-headquartered AI platform that matches employee queries to internal experts using knowledge graphs. The system integrates with Microsoft Teams and Slack to surface subject matter contacts across global organizations. Starmind serves enterprises like UBS and Roche with deployments in Europe and North America. | |
| HQ Country | |||||
| HQ City | Santiago | Ohio, IL | Madrid | Zurich | |
| Deal Date | 24 Jul 2026 | 27 Apr 2026 | 20 Apr 2026 | 30 Mar 2026 | |
| Valuation | undisclosed | undisclosed | undisclosed | undisclosed | |
| EV/Revenue | |||||
| EV/EBITDA | |||||
This data is available for Pro users. Sign up to see all Capacity acquisitions and their M&A valuation multiples. Start Free Trial | |||||
Capacity Competitors
Capacity competitors include listed companies like Snowflake and Z.ai, and private ones like Anthropic, OpenAI, DeepSeek and Cognition.
| Company | HQ | Status | Revenue | EBITDA | Valuation | Revenue Multiple |
|---|---|---|---|---|---|---|
| Private | $47B | - | $965B | 20.5x | ||
| Private | $25B | - | $852B | 34.1x | ||
| Publicly listed | $4.7B | ($1.3B) | $119B | 21.0x | ||
| Private | - | - | $50B | - | ||
| Private | $900M | - | $48B | 53.3x | ||
| Publicly listed | $108M | ($658M) | $46B | 65.9x |
Capacity Public Comps
Capacity is still privately-owned, but its public comps include Palantir, Snowflake, Z.ai, IonQ, MiniMax Group, Presight AI, Affle 3i, Ncino, Haizhi and C3.ai.
| Last FY | EV/Revenue | EV/EBITDA | ||||||
|---|---|---|---|---|---|---|---|---|
| Revenue | EBITDA | Last FY | LTM | 2027E | Last FY | LTM | 2027E | |
| $4.5B | $1.5B | 92.6x | 58.1x | 285.0x | 97.4x | |||
| $4.7B | ($1.3B) | 25.6x | 21.0x | (94.1x) | 121.7x | |||
| $108M | ($658M) | 422.9x | 65.9x | (69.4x) | (73.0x) | |||
| $130M | ($531M) | 109.9x | 40.3x | (26.9x) | (39.1x) | |||
| $79M | ($1.9B) | 131.8x | - | (5.5x) | - | |||
| $825M | $214M | 6.3x | 5.4x | 24.4x | 20.8x | |||
| $282M | $67M | 7.4x | 6.7x | 31.3x | 29.5x | |||
| $595M | $65M | 4.3x | 4.0x | 39.0x | 15.8x | |||
This data is available for Pro users. Sign up to see all Capacity competitors and their valuation data. Start Free Trial | ||||||||
Common questions about Capacity
| When was Capacity founded? | Capacity was founded in 2017. |
| Where is Capacity headquartered? | Capacity is headquartered in Saint Louis, MO, United States. |
| Is Capacity publicly listed? | No, Capacity is a private, VC-backed company. |
| How much funding has Capacity raised? | Capacity has raised $238M across 8 funding rounds. |
| What was Capacity's last funding round? | Capacity's last funding round was a $54M Series E in September 2026, led by Kathy Ireland. |
| Who are Capacity's investors? | Capacity's investors include Equity.com, Toloka.vc, TVC Capital, Rice Park Capital Management, Kathy Ireland, David Karandish and TMC Emerging Technology Fund. |
| Which companies are comparable to Capacity? | Companies comparable to Capacity include Anthropic, OpenAI, Snowflake, DeepSeek, Cognition and Z.ai. |
| How many companies has Capacity acquired? | Capacity has acquired 14 companies, including Chattigo, DevRefactory, Lang.ai, Starmind and Creovai. |
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