CallMiner Valuation, Funding & Investors
CallMiner is valued at $55M as of December 2016.
Last CallMiner valuation
$55M
Seed · Dec 2016
Last CallMiner funding round
$8M
Series A · Jun 2025
Cumulative funding CallMiner raised
$162M
across 10 funding rounds
Key investors in CallMiner
NewSpring
Goldman Sachs
Goldman Sachs Growth Equity
Sigma Prime Ventures
Sigma Partners
Intersouth Partners
About CallMiner
CallMiner is a Waltham Massachusetts-headquartered company providing conversation intelligence software analyzing voice, chat, email, and social interactions. Its Eureka platform includes Analyze for insights, Coach for agent training, and RealTime for live guidance, deployed by 800 enterprises like Barclays and Verizon. Founded in 2002, it processes billions of interactions yearly across contact centers worldwide.
Founded
2002
HQ
Boston, MAWebsite
Status
Privately held
Customer focus
B2B
Revenue model
Subscription
Valuation
$55M (Dec 2016)
CallMiner Valuation
CallMiner is currently valued at $55M, based on its seed round in December 2016.
CallMiner valuation by funding round
| Date | Stage | Valuation |
|---|---|---|
| Dec 2016 | Seed | $55M |
CallMiner Funding History
CallMiner has raised a total of $162M across 10 funding rounds.
CallMiner's first fundraising round was a $10M Series A in February 2013. The most recent completed round was a $8M Series A in June 2025.
CallMiner funding rounds
| Date | Stage | Investors | Raised | Valuation | Deal Summary |
|---|---|---|---|---|---|
| Jun 2025 | Series A | - | $8M | - | CallMiner is a Massachusetts-based customer experience automation software company founded in 2002, headquartered in Waltham with offices in the UK and Prague. It develops AI software to analyze business-customer conversations across voice and text channels like phone, chat, email, and social media to improve automation, efficiency, and agent performance. The platform supports contact center performance, quality assurance, and business intelligence. CallMiner has raised funding across 8 rounds from investors including NewSpring Capital, In-Q-Tel, and a $75 million investment from Goldman Sachs in 2019. In June 2025, it acquired AI voicebot company VOCALLS, enhancing conversational AI, interaction automation, and real-time translation capabilities. No valuation or financial metrics were tied to a specific funding round on or near that date. Recent developments include product enhancements in Q2 2025 such as expanded CallMiner RealTime capabilities for real-time AI summaries into CRM systems and integrations with CCaaS platforms. CallMiner was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025, and collaborates with partners like Microsoft Azure and Zoom. |
| Dec 2023 | Series A | - | $10M | - | CallMiner, a provider of AI-powered conversation intelligence and customer interaction analytics, raised funding around December 2023, following a prior $75M growth equity investment from Goldman Sachs in December 2019. The company analyzes over 2 trillion words annually from customer interactions across voice, chat, email, and text to deliver insights for business improvement in areas like customer experience, sales, compliance, and automation. CallMiner serves over 400 global customers, including Encore Capital, Otter, and Homeserve USA, with a compound annual growth rate exceeding 35% from 2017-2019 and headcount of about 250 as of 2019. As a SaaS provider, it aims to reach $100M ARR, using capital for market expansion into Europe, Asia-Pacific, Latin America, and adjacent segments like fraud detection and robotic process automation. Previous backers include Goldman Sachs Growth, NewSpring, and Sigma Partners, with total equity raised about $140M and debt $15M by 2019. The company continues innovating its Eureka platform and partnered with Foundever for conversation intelligence solutions, earning IAOP 2023 Excellence in Strategic Partnerships recognition. |
| Jun 2022 | Undisclosed stage | Goldman Sachs Growth Equity | $20M | - | CallMiner provides AI-enabled speech and customer interaction analytics, analyzing over 2 trillion words annually across voice, chat, email, and text interactions for insights in customer experience, sales, compliance, and more. The company, founded in 2002 and based in Waltham, Mass., serves over 400 global customers including multinationals like Encore Capital and Homeserve USA. It reported a compound annual growth rate exceeding 35% from 2017-2019, with headcount around 250 as of 2019, aspiring to reach $100 million ARR as a SaaS provider. This follows a $75M growth equity investment from Goldman Sachs in December 2019, bringing total equity funding to about $140M plus $15M debt at that time. The 2019 funds supported go-to-market expansion, international growth into Europe, Asia-Pacific, and Latin America, product development in customer experience, fraud, and automation. Later developments include a $7.5M Unattributed VC - II in June 2025 and a $10M round in December 2023, with total funding reaching $172.4M over 16 rounds. CallMiner acquired VOCALLS in 2025 to enhance AI automation for contact centers. |
| Dec 2019 | Undisclosed stage | Goldman Sachs (lead) | $75M | - | CallMiner, founded in 2002, is a leading provider of AI-fueled speech and customer interaction analytics. The company's Eureka platform analyzes customer interactions across multiple channels including calls, chats, emails, surveys, and texts, processing over 2 trillion words annually as of late 2019. The platform helps organizations improve business performance across customer experience, employee performance, compliance, security, fraud detection, and interaction automation. On December 16, 2019, CallMiner closed a $75 million growth equity investment from Goldman Sachs, with Holger Staude from Goldman Sachs Growth joining the company's board. This was a significant milestone as Goldman Sachs was a new investor and the sole funder of the round. By the time of the funding, CallMiner had accumulated approximately $140 million in total equity financing and $15 million in debt since its 2002 founding. The company served over 400 customers globally, ranging from small companies to multinationals including Encore Capital, Otter, and Homeserve USA. From 2017 to 2019, CallMiner achieved compound annual growth rate in excess of 35 percent, with headcount also climbing approximately 35 percent to reach about 250 employees. The company planned to use the new capital to expand into adjacent market segments such as customer experience, fraud detection, and robotic process automation, deepen its international presence in Europe, Asia-Pacific, and Latin America, and advance product development. Management stated the goal of reaching $100 million in annual recurring revenue. |
| Jun 2018 | Seed | - | $3M | - | CallMiner, founded in 2002, provides AI-fueled speech and customer interaction analytics software that analyzes over 2 trillion words annually across voice, chat, email, text, and surveys. The company serves over 400 customers globally, including Encore Capital, Otter, and Homeserve USA, with applications in contact centers, sales, marketing, customer experience, security, compliance, and automation. From 2017-2019, CallMiner achieved a compound annual growth rate exceeding 35 percent, with headcount reaching about 250 employees. CallMiner raised $75 million in a late-stage growth equity round led by Goldman Sachs, bringing total equity funding to about $140 million and debt to $15 million. The investment, announced around December 2019 but referenced in connection with June 2018 activities in some records, supports expansion into adjacent markets like customer experience, fraud, and robotic process automation, as well as international growth in Europe, Asia-Pacific, and Latin America, and further product development. Holger Staude from Goldman Sachs joined the board. As a SaaS company, CallMiner aims to reach $100 million in ARR. |
| Dec 2016 | Seed | - | $3M | $55M | CallMiner, a provider of call center optimization technology including speech analytics, completed a Series D-1 funding round on December 27, 2016, raising $1.7 million at a post-money valuation of $54.86 million, led by investors including Hamilton Lane and Newspring Capital. This followed a $16 million round announced in 2015 with participation from NewSpring Capital and others. The funding supported development of its conversation analytics platform. The Waltham, Massachusetts-based company, founded in 2002, specializes in analyzing customer interactions across voice, chat, email, and text to deliver business insights. By later years, it served over 400 customers globally, processed over 2 trillion words annually, and targeted adjacent markets like customer experience and fraud detection, though specific 2016 traction metrics were not detailed around the round. |
| Jan 2016 | Series A | - | $6M | - | - |
| Sep 2015 | Undisclosed stage | NewSpring (lead); Intersouth Partners; Sigma Prime Ventures; Sigma Partners; Florida Growth Fund | $16M | - | CallMiner is a Massachusetts-based provider of customer interaction analytics software. On September 15, 2015, the company raised a $16M funding round led by NewSpring Capital, with participation from existing investors Sigma Partners, Intersouth Partners, and Florida Growth Fund. The proceeds were intended to support a rapidly expanding customer base, increase global delivery capabilities, and extend the product suite into customer engagement optimization across the entire customer journey. CallMiner's technology analyzes massive amounts of data from customer interactions to identify meaningful insights and enable better decision-making. At the time, the company was recognized as a leader in interaction analytics for contact centers, with plans to become a world leader in engagement optimization. |
| Jul 2015 | Series A | NewSpring (lead) | $12M | - | CallMiner, a provider of customer interaction analytics technology, raised a funding round led by NewSpring Capital around July 14, 2015, with reported amounts of $12 million or $16 million. The proceeds supported expansion of its customer base, global delivery footprint, and product suite into customer engagement optimization across the customer journey. Participating investors included Sigma Partners, Intersouth Partners, and the Florida Growth Fund. |
| Feb 2013 | Series A | - | $10M | - | CallMiner is an AI-enabled speech and customer interaction analytics platform founded in 2002 that analyzes customer interactions across voice, chat, email, and text to generate business insights. The company raised $9.6 million in a Series D funding round in February 2013, with previous investors including In-Q-Tel. |
Who has invested in CallMiner?
7 investors have backed CallMiner across its funding rounds, including NewSpring, Goldman Sachs, Goldman Sachs Growth Equity, Sigma Prime Ventures, Sigma Partners and Intersouth Partners.
Lead investors include Goldman Sachs and NewSpring.
CallMiner Investors
| Investor | HQ | Rounds | Role | First check |
|---|---|---|---|---|
| Philadelphia, PA | 2 | Lead | Jul 2015 | |
| United States | 1 | Participant | Sep 2015 | |
| Boston, MA | 1 | Participant | Sep 2015 | |
| Boston, MA | 1 | Participant | Sep 2015 | |
| New York City, NY | 1 | Lead | Dec 2019 | |
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Benchmark 350K+ Funding Rounds and Disclosed VC Valuation Multiples
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Start Free TrialAcquisitions by CallMiner
CallMiner has acquired 2 companies to date.
Last acquisition by CallMiner was on June 3rd 2025. CallMiner acquired Vocalls for undisclosed valuation.
Latest Acquisitions by CallMiner
| Description | Vocalls is a Tel Aviv-headquartered provider of conversational AI solutions including voicebots, chatbots, emailbots, and live translation tools. Launched in 2016, the company automates customer interactions for enterprises using its proprietary natural language processing engine. Vocalls serves clients in e-commerce, finance, and telecommunications sectors, handling millions of conversations monthly. The platform integrates with telephony systems and supports multilingual deployments across Europe and the Middle East. Its no-code builder allows businesses to deploy customized bots for inquiries, bookings, and support, enhancing retention through efficient resolutions. | OrecX is a Chicago-headquartered provider of enterprise call recording, quality management, and screen capture software for VoIP providers and contact centers. As the creator of the open-source Oreka project downloaded by over 110,000 users, it offers commercial versions with active recording, speech analytics, and compliance archiving for financial services and healthcare clients. Praised by Linux World and TMCnet, its solutions integrate with Asterisk, FreePBX, and Cisco systems for scalable deployments. |
| HQ Country |  | |
| HQ City | Prague | Chicago, IL |
| Deal Date | 3 Jun 2025 | 18 Oct 2021 |
| Valuation | undisclosed | undisclosed |
| EV/Revenue | ||
| EV/EBITDA | ||
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CallMiner Competitors
CallMiner competitors include listed companies like Brand Engagement Network, Teneo AI, Helport AI and Coveo Solutions, and private ones like Shalion and AdsGency AI.
| Company | HQ | Status | Revenue | EBITDA | Valuation | Revenue Multiple |
|---|---|---|---|---|---|---|
| United States | Publicly listed | $275K | ($4M) | $53M | - | |
 Sweden | Publicly listed | $9M | ($4M) | $13M | - | |
 Singapore | Publicly listed | $35M | $7M | $11M | - | |
 Canada | Publicly listed | $148M | ($25M) | $276M | 1.2x | |
 Barcelona | Private | - | - | $49M | - | |
| San Francisco, CA | Private | - | - | $48M | - |
CallMiner Public Comps
CallMiner is still privately-owned, but its public comps include Bilendi, Brand Engagement Network, WiseNut, Maum AI, TTEC, Coheris, Doxee, Elliptic Laboratories, Upsales and Marchex.
| Last FY | EV/Revenue | EV/EBITDA | ||||||
|---|---|---|---|---|---|---|---|---|
| Revenue | EBITDA | Last FY | LTM | 2027E | Last FY | LTM | 2027E | |
| $105M | $23M | 1.0x | 1.0x | 4.8x | 4.8x | |||
| $275K | ($4M) | 196.3x | - | (12.9x) | - | |||
| $25M | $771K | 0.7x | 0.5x | 24.1x | - | |||
| $7M | ($3M) | 7.8x | - | (17.3x) | - | |||
| $2.1B | ($18M) | 0.4x | 0.5x | (50.6x) | 4.4x | |||
| $19M | $6M | 3.4x | - | 11.4x | - | |||
| $37M | $7M | 1.8x | 1.8x | 9.6x | 8.6x | |||
| $11M | ($4M) | 4.2x | 4.3x | (12.1x) | (65.6x) | |||
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Common questions about CallMiner
| When was CallMiner founded? | CallMiner was founded in 2002. |
| Where is CallMiner headquartered? | CallMiner is headquartered in Boston, MA, United States. |
| Is CallMiner publicly listed? | No, CallMiner is a private, VC-backed company. |
| What is CallMiner's valuation? | CallMiner was last valued at $55M in its seed round in December 2016. |
| How much funding has CallMiner raised? | CallMiner has raised $162M across 10 funding rounds. |
| What was CallMiner's last funding round? | CallMiner's last funding round was a $8M Series A in June 2025. |
| Who are CallMiner's investors? | CallMiner's investors include NewSpring, Intersouth Partners, Sigma Prime Ventures, Sigma Partners, Goldman Sachs, Goldman Sachs Growth Equity and Florida Growth Fund. |
| Which companies are comparable to CallMiner? | Companies comparable to CallMiner include Brand Engagement Network, Teneo AI, Helport AI, Coveo Solutions, Shalion and AdsGency AI. |
| How many companies has CallMiner acquired? | CallMiner has acquired 2 companies, including Vocalls and OrecX. |
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