Ushur Valuation, Funding & Investors
Ushur is valued at $34M as of October 2018.
Last Ushur valuation
$34M
Series A · Oct 2018
Last Ushur funding round
$15M
Series A · Feb 2025
Cumulative funding Ushur raised
$107M
across 5 funding rounds
Key investors in Ushur
8VC
Third Point Ventures
Aflac Global Ventures
Iron Pillar
Plug and Play
Pentland Ventures
About Ushur
Ushur is a New York-headquartered automation suite for insurance service workflows. Ushur Virtual Agent handles 80 percent of customer inquiries via SMS and voice, while SmartMail processes 1 million emails monthly using NLP. Flowbuilder deploys no-code bots compliant with HIPAA, adopted by carriers like Geico since 2020, reducing call center volumes by 40 percent across claims and billing.
Founded
2014
HQ
San Jose, CAWebsite
Status
Privately held
Customer focus
B2B
Revenue model
Subscription
Valuation
$34M (Oct 2018)
Ushur Valuation
Ushur is currently valued at $34M, based on its Series A in October 2018.
The $12M round was led by 8VC, with participation from Plug and Play.
Ushur valuation by funding round
| Date | Stage | Valuation |
|---|---|---|
| Oct 2018 | Series A | $34M |
Ushur Funding History
Ushur has raised a total of $107M across 5 funding rounds.
Ushur's first fundraising round was a $12M Series A in October 2018. The most recent completed round was a $15M Series A in February 2025.
Ushur funding rounds
| Date | Stage | Investors | Raised | Valuation | Deal Summary |
|---|---|---|---|---|---|
| Feb 2025 | Series A | - | $15M | - | Ushur raised $15M in a Series D funding round on February 7, 2025, led by investors including 8VC, Aflac Ventures, Iron Pillar, Pentland Ventures, and Third Point Ventures. This brought total funding to $107M across 12 rounds. The company provides an AI-powered platform for customer experience automation, helping enterprises like insurers automate customer journeys via conversational AI, no-code workflows, and integrations for email, SMS, web, and mobile. Ushur serves Fortune 500 clients such as Aflac, Cigna, CVS, Irish Life, United Healthcare, Aetna, and Unum, supporting over 60 languages with features like sentiment analysis and intelligent document processing. Previous rounds include a $50M Series C in February 2023 from Third Point Ventures, 8VC, Aflac Ventures, Iron Pillar, and Pentland Ventures, and a $25M Series B in November 2020 led by Third Point Ventures. Funds from prior rounds supported platform expansion, AI innovations, sales, marketing, and entry into new regions and verticals. |
| Feb 2023 | Series C | Iron Pillar (lead); Third Point Ventures (lead); 8VC; Pentland Ventures; Aflac Global Ventures | $50M | - | Ushur is an AI-powered Customer Experience Automation (CXA) platform that combines conversational automation and knowledge work automation in a no-code, cloud-native SaaS solution to digitally transform enterprise customer journeys, targeting regulated industries like insurance, healthcare, and financial services. The company serves Fortune 500 clients including Aflac, Cigna, CVS, Irish Life, United Healthcare, Unum, Aetna, and Tower Insurance, claiming improvements such as 85% higher customer engagement rates, email triage reduced from five days to five minutes, and 90% faster issue resolution times. On February 7, 2023, Ushur raised $50 million in its Series C funding round co-led by Third Point Ventures and Iron Pillar, with participation from existing investors 8VC, Aflac Ventures, and Pentland Ventures. All prior investors doubled down. Iron Pillar contributed $12 million in this follow-on, having previously invested in Ushur's extended Series B ($5M led by them in Feb 2021 after a $25M Series B led by Third Point Ventures). Total funding raised reached nearly $92 million. The funds will expand Ushur's experience automation portfolio, develop AI innovations including Large Language Models and Generative AI, and enter new regions like India and verticals such as government and military. Ushur demonstrated strong traction with over 200% revenue growth, 164% Net Revenue Retention in the past year, and its first $1M ARR customers, though specific ARR or revenue figures were not quantified in primary announcements. Investors highlighted Ushur's production-ready technology for enterprise-scale automation, positioning it to lead the CXA category amid demand for efficient customer engagement solutions. |
| Feb 2021 | Series B | Iron Pillar (lead); Aflac Global Ventures | $5M | - | Ushur is a Santa Clara-based no-code intelligent automation company with product development in Bangalore, focusing on conversational AI and intuitive workflows to eliminate friction between enterprises and customers. Clients include HealthSpire, Irish Life, and Unum. The company raised a $25M Series B in November 2020 led by Third Point Ventures with 8VC participation, followed by a $5M extension in February 2021 from Iron Pillar and Aflac Global Ventures to support growth and product development. Iron Pillar joined due to its global network of customers and partners. Ushur's platform delivers omni-channel, self-service engagements, positioning it as a leader in enterprise customer experience automation. The Series B extension marked Iron Pillar's second investment from Fund II, targeting growth-stage cloud software companies. CEO Simha Sadasiva highlighted the investment as validation of self-service trends in insurance and beyond, while Iron Pillar Partner Mohanjit Jolly emphasized building a leader in intelligent automation. |
| Nov 2020 | Series B | Third Point Ventures (lead); 8VC | $25M | - | Ushur is an AI-powered enterprise software company specializing in intelligent automation for customer communications, particularly in the insurance sector. Its no-code platform, including SmartMail and virtual customer assistants, enables insurers like Aetna, Irish Life, Tower Insurance, Unum, and HealthSpire to automate claims processing, broker interactions, and member journeys across email, web, mobile, SMS, and apps using conversational AI and intuitive workflows. The platform features a visual builder, data extraction tools, and integrations with core systems, allowing rapid prototyping and deployment to enhance customer self-service experiences while freeing employees for higher-value tasks. On November 5, 2020, Ushur closed a $25 million Series B funding round led by Third Point Ventures, with participation from existing investor 8VC, bringing total funding to $36 million. The capital was earmarked to accelerate sales and marketing efforts amid soaring demand for automation in a modernizing insurance industry and growing preference for self-service customer interactions. Investors highlighted Ushur's strong product-market fit, execution, no-code design enabling fast deployment, and positive customer testimonials, positioning it at the intersection of key enterprise software trends like personal-feeling automation and efficient customer experiences. Ushur, headquartered in Santa Clara, California, with an office in Bangalore, differentiates through its end-to-end platform that delivers quick time-to-value without coding. Clients such as Unum Group praised its technology for providing competitive edges and phenomenal results with zero code, while emphasizing the team's dedication to customer success. The funding came during the pandemic, underscoring investor confidence in Ushur's differentiation and potential for expanded market intensity and scope. |
| Oct 2018 | Series A | 8VC (lead); Plug and Play | $12M | $34M | Ushur raised $12 million in a Series A funding round on October 23, 2018, led by 8VC with participation from Plug and Play and other investors. The post-money valuation was $34.08 million. Ushur develops an AI-powered SaaS platform for automating customer service workflows using machine learning and robotic process automation, targeting enterprises in insurance, banking, human resources, and higher education. The funding supported scaling the micro-engagement platform following growth in insurtech and expansion into additional verticals. Investors highlighted Ushur's traction with Fortune 1000 companies and potential to reduce customer service costs while boosting sales and marketing opportunities. Board additions included Pankaj Patel, former Cisco executive, and Bhaskar Ghosh from 8VC. Ushur continued raising capital in subsequent rounds, including a $25 million Series B in November 2020 led by Third Point Ventures and a $50 million Series C in February 2023. |
Who has invested in Ushur?
6 investors have backed Ushur across its funding rounds, including 8VC, Third Point Ventures, Aflac Global Ventures, Iron Pillar, Plug and Play and Pentland Ventures.
Lead investors include Iron Pillar, Third Point Ventures and 8VC.
Ushur Investors
| Investor | HQ | Rounds | Role | First check |
|---|---|---|---|---|
| San Francisco, CA | 3 | Lead | Oct 2018 | |
 Mumbai | 2 | Lead | Feb 2021 | |
| Columbus, OH | 2 | Participant | Feb 2021 | |
| New York City, NY | 2 | Lead | Nov 2020 | |
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Start Free TrialUshur Competitors
Ushur competitors include listed companies like LivePerson and Growens, and private ones like Mihup Communications, AgencyKPI, TIDWIT and Redbooth.
| Company | HQ | Status | Revenue | EBITDA | Valuation | Revenue Multiple |
|---|---|---|---|---|---|---|
| Kolkata | Private | - | - | $34M | - | |
| Austin, TX | Private | - | - | $33M | - | |
| Reston, VA | Private | - | - | $33M | - | |
| San Francisco, CA | Private | - | - | $38M | - | |
| United States | Publicly listed | $244M | ($17M) | $38M | 1.4x | |
 Italy | Publicly listed | $89M | $3M | $29M | 0.2x |
Ushur Public Comps
Ushur is still privately-owned, but its public comps include WDC Networks, LivePerson, Growens, Vida Global, InfoBank, InfraCom Group, American Gold & Copper, Nord Insuretech Group, MIND C.T.I. and TextMagic.
| Last FY | EV/Revenue | EV/EBITDA | ||||||
|---|---|---|---|---|---|---|---|---|
| Revenue | EBITDA | Last FY | LTM | 2027E | Last FY | LTM | 2027E | |
| $169M | $7M | 0.7x | - | 15.5x | - | |||
| $244M | ($17M) | 1.4x | 1.4x | (20.5x) | 18.2x | |||
| $89M | $3M | 0.2x | 0.2x | 6.0x | 5.5x | |||
| $551K | ($2M) | 21.9x | - | (5.1x) | - | |||
| $98M | ($2M) | 0.2x | - | (8.5x) | - | |||
| $83M | $25M | 0.6x | 0.6x | 2.1x | 4.9x | |||
| $155K | ($133K) | 139.1x | - | (161.2x) | - | |||
| $436K | ($2M) | 50.6x | - | (10.7x) | - | |||
This data is available for Pro users. Sign up to see all Ushur competitors and their valuation data. Start Free Trial | ||||||||
Common questions about Ushur
| When was Ushur founded? | Ushur was founded in 2014. |
| Where is Ushur headquartered? | Ushur is headquartered in San Jose, CA, United States. |
| Is Ushur publicly listed? | No, Ushur is a private, VC-backed company. |
| What is Ushur's valuation? | Ushur was last valued at $34M in its Series A in October 2018. |
| How much funding has Ushur raised? | Ushur has raised $107M across 5 funding rounds. |
| What was Ushur's last funding round? | Ushur's last funding round was a $15M Series A in February 2025. |
| Who are Ushur's investors? | Ushur's investors include 8VC, Iron Pillar, Aflac Global Ventures, Third Point Ventures, Plug and Play and Pentland Ventures. |
| Which companies are comparable to Ushur? | Companies comparable to Ushur include Mihup Communications, AgencyKPI, TIDWIT, Redbooth, LivePerson and Growens. |
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